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Re: Sometimes I just have to laugh...my Line 6 Duoverb from GC...
Thanks, Gil. I appreciate the thought. If I accidentally shop at GC again, I'll keep decent employees like you in mind. I know there are a few decent folks at GC, I just wish I had met a few of them. Now the "rest of the story"...
[img]graemlins/rant.gif[/img] When I called the one in Minneapolis asking if there were any Duoverbs left anywhere, he told me about the amps in Chicago and pretty much said I was on my own - he didn't even offer up the scenario you alluded to -- but don't think I didn't think of that too...
I did call the Chicago store Friday and asked to talk to the store manager. They of course wouldn't get me him - some other dude says "he'll just hand it down to me anyway". So I explained to him the whole deal and he said he'd take care of me. 30 minutes later I get a call from the guy I bought it from pretty much telling me I'm s**t out of luck. Thanks alot...great big help there...
So I guess that's how I'm being treated even though I've bought thou$ands of dollar worth of gear from them over the past 10 years. Needless to say, I won't be spending my money there any more. I've gotten the screws put to me there more times than I can remember by some really unscrupulous salespeople, and they knew it, and they probably laughed about it after I left. I'm through.
This was a very simple sale. The Customer Service ball was DROPPED. Plain & simple. It cost them a lifetime customer. This could have been avoided quite simply. I see people bending "policies" every day, and as far as I'm concerned, this was fairly justified - all it would have taken is ONE person who gave a damn about the customers and to tak ONE extra step to help someone out. The market is too competitive out there with the internet and all. Hell, if I want a used amp, I'll just buy it off ebay. Cheaper. Less headaches. I got better customer service buying a couple effects pedals from Zzounds on Friday -- they even shipped well after the shipping deadline for the day! One call, one sale, on happy customer! These pedals were available at GC - priced the same, no waiting. I'll wait and spend my money elsewhere. [img]graemlins/rant.gif[/img]
Thanks, Gil. I appreciate the thought. If I accidentally shop at GC again, I'll keep decent employees like you in mind. I know there are a few decent folks at GC, I just wish I had met a few of them. Now the "rest of the story"...
[img]graemlins/rant.gif[/img] When I called the one in Minneapolis asking if there were any Duoverbs left anywhere, he told me about the amps in Chicago and pretty much said I was on my own - he didn't even offer up the scenario you alluded to -- but don't think I didn't think of that too...
I did call the Chicago store Friday and asked to talk to the store manager. They of course wouldn't get me him - some other dude says "he'll just hand it down to me anyway". So I explained to him the whole deal and he said he'd take care of me. 30 minutes later I get a call from the guy I bought it from pretty much telling me I'm s**t out of luck. Thanks alot...great big help there...
So I guess that's how I'm being treated even though I've bought thou$ands of dollar worth of gear from them over the past 10 years. Needless to say, I won't be spending my money there any more. I've gotten the screws put to me there more times than I can remember by some really unscrupulous salespeople, and they knew it, and they probably laughed about it after I left. I'm through.
This was a very simple sale. The Customer Service ball was DROPPED. Plain & simple. It cost them a lifetime customer. This could have been avoided quite simply. I see people bending "policies" every day, and as far as I'm concerned, this was fairly justified - all it would have taken is ONE person who gave a damn about the customers and to tak ONE extra step to help someone out. The market is too competitive out there with the internet and all. Hell, if I want a used amp, I'll just buy it off ebay. Cheaper. Less headaches. I got better customer service buying a couple effects pedals from Zzounds on Friday -- they even shipped well after the shipping deadline for the day! One call, one sale, on happy customer! These pedals were available at GC - priced the same, no waiting. I'll wait and spend my money elsewhere. [img]graemlins/rant.gif[/img]
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