I bought a cobra from rock solid amps and got it yesterday. I immediately hooked it up and let the tubes warm up before playing. After that, I played for about 10 minutes when I noticed that 2 of the tubes were glowing bright orange and the amp made strange noise. I shut it off immediately and called Derek. He was busy with things at the time that I called but took the call anyway to help me out. He said the powertubes must have had something happen to them during shipping since the amp was checked out by a tech at the distribution office before shipping and that he would call framus to send out a new amp. I told him that I would try my kt-77s and re-bias the amp to make sure it was just a tube issue and not anything wrong with the amp. Sure enough, it was just the tubes and I had saved the amp from blowing a fuse since I acted fast. The amp sounds great and acts like it should. Today I got a call from Framus and they are shipping new tubes out. This was the best customer service I have ever recieved. Derek went out of his way for me when had had other issues that he had to deal with at the time. I highly reccomend Derek and rock solid amps. \m/
P.S. The amp was packed immaculately. It was UPS's fault that they did not handle it better.
P.S. The amp was packed immaculately. It was UPS's fault that they did not handle it better.
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