Charvel (Fender) warranty response

[Racr1]

I returned the guitar to Charvel, the replacement is on the way from the dealer should be here Monday.

[toejam]

Holy shit!

[Code Red]

I believe that was from Musician's Friend. They're idiots and not what I would call a real dealer. I don't even think they open the box when they get the guitar... it sits in inventory and then taken off the shelf and sent out when someone buys it.

I bought a Gibbo Les Paul Spotlight from MF...along with a tone of other stuff. $8K list ($2500 new with a special deal) and when I got it there was a freakin hole in the fretboard! They offered me a $400 credit to keep it. What the hell am I gonna do with a crater in the fretboard? Soon enough it was "Used Condition 1" for $4500, which is a hell of a lot better than "scratch and dent"....talk about a crap shoot. They just pimp the stuff off on somebody else and only make 30% (instead of 60%). That's what everybody does. Why do you think MSRP is so damn high...to absorb all the fun so they can still keep a consistent 40% margin. Now buying on the computer is a dumping ground.





Now some monkey is selling the thing for $5000 on Ebay!

http://cgi.ebay.com/2007-Gibson-Les-Paul-Spotlight-Special-Custom-Shop-MINT-/180513579360?cmd=ViewItem&pt=Guitar&hash=item2a0772a160

No offense Jackson guy, but if this actually works out and the dude gets a replacement guitar I might freakin have a stroke....shocked to death.

[toejam]

Doubt it. At worse, he'll sell it as a "scratch & dent." How about that dude that returned the Adrian Smith only to recieve it again. I doubt very much that dealer return instruments to the manufacturer.

I believe that was from Musician's Friend. They're idiots and not what I would call a real dealer. I don't even think they open the box when they get the guitar... it sits in inventory and then taken off the shelf and sent out when someone buys it.

[Grandturk]

Doubt it. At worse, he'll sell it as a "scratch & dent." How about that dude that returned the Adrian Smith only to recieve it again. I doubt very much that dealer return instruments to the manufacturer.

[neilli]

I imagine the dealer will return it to Charvel and they'll put a new body on the neck and ship it out again...

[Grandturk]

I can't wait for the dealer to resell that bummer guitar to someone else so we can hear all about this again.

[Racr1]

The dealer has stepped up and is giving me full credit for the guitar and we are going to figure out a replacement.

[Jacksonite]

Just got my answer, they are going to replace the body. The estimate is 30 to 60 days to make and paint a new body.

why dont you just return it to the dealer?

[DonP]

4. Cavity covers were glued on, finish came off with the covers and cracked

I highly doubt that. What happens is the paint isn't fully dry when the covers are put on, so when they do, the cover is stuck to the paint (especially with the screws clamping it down).

My 2005 Bengal Soloist was like this. I've read it happening to other people as well. I took a long time before I finally got up the balls to pry that backplate off so that I could put in a push/pull pot to split the JB.

I did it in 2009, so the paint had dried for 4 years before I did it.

No, I've never sent a guitar in for warranty work.

[Racr1]

I'm OK with replacing the body but not with 60 days. I'll try to work something else out between the dealer and Charvel if possible.

[RacerX]

Are you OK with that?

[Racr1]

Just got my answer, they are going to replace the body. The estimate is 30 to 60 days to make and paint a new body.

[Racr1]

1. Yes
2. Production model
3. Yes, new never played purchased from Charvel authorized dealer on Ebay
4. Cavity covers were glued on, finish came off with the covers and cracked, the ground leads were unsoldered

They haven't had the guitar that long, it was received on June 11th, I was just wondering if anyone else on the forum had dealt with a warranty return and what kind of time frame I was looking at. I am in contact with the dealer and Charvel customer service and neither of them have been able to provide any additional info.

[Bionic]

That really depends...
1. Did you take your guitar to an Authorized Service Center?
2. Is it a Custom Shop or Production Model?
3. Did you include a copy of the Proof of Purchase?
4. What type of issue are you having?