More Charvel Dweezil problems...Uhhh!

[Flametop]

I agree with both of the previous posts. I see a lot of people getting killer guitars from the Custom Shop. I got one also(as I've said many times before). I just happened to get one of those "shit happens" guitars. No problem. I sent it back to be fixed. No need to re-post what happened, but I've delt with it and will forward all details to jcmktgguy. I tried to get people to post or contact FMIC in previous posts. They can't be expected to fix what they don't know about. I'm not like a lot of people here that can buy and sell guitars at will. So I take every purchase seriously. I'm not like some 15 year old with no job on HC either. I could order a 2.5k+ guitar right now if I really wanted to. Would I do that from the J/C Custom Shop right now?? No..but that's just me. If I knew that people who had problems were contacting them and they were addressing the problems, I would be much more inclined to do so because I know they can turn out some serious shit. I'm keeping the faith while trying to help. I'm also jonesing for a single hum Strathead so I'm hoping for the best.

[Shawn Lutz]

Kev, I think there are far more pats on JCMI backs on this board than issue bitch-fests. There are way more satisfied Jackson/Charvel customers than unhappy ones. The percentage of QC issues are low in the grand scheme of things but are high on these LTD runs of late. When people do have issues on products that they spent premium hard earned money on, they should not get board bitch slapped or talked to in a condescending fashion for stating their displeasures with the whole situation nor should they feel the need to have to kiss ass of any one individual to get rectified.

[Badseed]

Amen Shawn !

Customer service doesn't include talking down to the customer at all.No one in the company who deals with the public should have a condescending attitude, but it shows up all the time. That on top of the LTD run problems is turning guys off from buying new charvels and jacksons.

If your waiter told you that even though your soup is cold, you like it that way and nver came back to your table , would you go back to that restraunt? Hell no, but that kind of thing happens here quite often and we lose members every week due to that attitude.

[~K~]

I never said kiss ass nor did I ever say it was acceptable. I do however see rude comments from the members consistently, ever think the condescending attitude might be because of that.

I know how it feels personally beause I've been bitch slapped by guys here for nothing and it on some days has soured my attitude and reflected on my posts. Yesterday was a good example over the classifieds thread.

I don't think it is hard to discuss something and get it worked out without a bitchfest going on, but I can tell you that I'm certianly losing faith in peoples good nature. These forums and the internet have desensitized us into forgetting that there are real human beings on the other side of the keyboard.. Add to that that the written word does not convey emotion and I'm sure that takes up a certain percentage of condescing posts...

I do my job to the best of my abiltiy here. I manufacturer prototypes everyday and sometimes I fuck up... I cetainly don't expect to be ridiculed over it.. just help me see why it's wrong and let me fix it...

[Joe_Steeler]

Amen +2 Shawn!!

The mere fact that we are here talking about Jackson/Charvel guitars is a pat on the back.
The mere fact that some of us travel thousands to NAMM shows to see what is the latest from Jackson/Charvel is a pat on the back.
The mere fact that every time one of us posts a picture of the latest acquisition from Jackson/Charvel and we all oogle, drool and lust over it is a pat on the back.
The mere fact that every time Mike Shannon's name is mentioned we are indeed talking guitar building royalty.
etc. etc. etc.

I do not believe that we have to blow any more roses up their rear ends even after someone has been slighted on their high dollar purchase. This is America where we are allowed to voice our opinion, good, bad or indifferent. We are all grown ups here (well... most I think) and shall take the punches as such. Sometimes the comments are made out of extreme dissapointed and are rather stern, that could hurt the receiver but that does not mean they are being rude.
Nobody has to go home crying to Momma and threat to take their ball home so the game can end.

I love this place because if HALF the things that have been said here were said on another high profile forum (F*%#^r) some would have been banned for life. Yet we are still here voicing our opinion, for that our Administrators and I have said this before should be praised.

[Badseed]

+1 Joe

[toejam]

I love this place because if HALF the things that have been said here were said on another high profile forum (F*%#^r) some would have been banned for life. Yet we are still here voicing our opinion, for that our Administrators and I have said this before should be praised.

This place is not run by J/C, though. It's a separate entity altogether, basically run by the fans for the fans, so why/how would anyone be banned because they said something against J/C? Most of us praise the guitars anyway, and once in awhile a lemon slips through the cracks. It's cool that J/C employees come here and listen to our gripes and want more input to try and help make things right if there is a problem.

[Jim Shine]

That other forum referred to above is also its own entity. Fender participated via money and employee interaction once upon a time, but those days are over. The employees that visited that board were given such a hard time all but maybe two left (and they participate on a social level). The ones that left went into their histories and deleted all the posts made over the years that were invaluable resources.

[jcmktgguy]

Many good points have been brought about in this thread. I can't disagree with the majority of them. Kev has summed it up pretty well, as have Joe, Jim, Flametop, Germandeth, Shawn, and Badseed in the last few posts.

For the record, let me state (again) that I want to hear ALL feedback - good and bad. Like Jim said - in the end it will only make things better.

I hope you all understand that I don't mind that problems get posted here. This forum is one of the shining examples of free speech - unlike many of the other brand related message boards. But, I don't appreciate the witch hunt / pile on stuff that it always turns in to. Look at the post views when something like this gets posted - it's well over 1000. When we get a compliment, barely 43 people view it. The end result is that many board members think our quality sucks overall, when the reality is quite the opposite. Is that what you, as JCF members, want to accomplish with this board? Like Kevin, I believe in people's good nature, and I do not think that is what members here want. However, you all must keep in mind that everything you post will shape someone's perception of JCMI, this board, AND of you. There is a great deal of responsiblity that goes with this privilege.

Perception, right or wrong, shapes "reality". I believe the point of this board is to foster a community of Charvel/Jackson fans. That's why I decided to become an active part of it. What many of you may not see is how your negative comments can spiral out of control - and it happens VERY quickly. The end result is people leave this community with a bitter taste in their mouth and become fans of another brand. That's bad for both the loyal members here and the brands I manage. I'm not just talking about compliants with Jackson/Charvel products. I'm also referring to complaints about the admins and things like switching to new BB software, etc. If you convince the majority of people here that J/C and this board sucks, then both eventually wither and die. Think about that.

Members get to join this board for free! You get to "hang" with other fans of the J/C brands. You get to complain about stuff, you get to give people sh*t, you get to learn about something you love/enjoy, and you get to share knowledge with like minded people. Along the way, you might even form some lifelong friendships. Oh, and if you don't like it here, you can always leave (unlike Hotel California!). That's pretty cool.

Don't abuse the privilege! Be cool to the fellow members and admins. They are what makes this board great. Have you guys checked out the other forums?!?!?!?! I encourage you to do so. It will make you appreciate this one A LOT more!

I would like to ask that if you have a problem with a product, do something about it besides (and/or in addition to) coming on here and complaining about it. You have recourse with your dealer and/or FMIC Consumer Relations. We both want to make it right. If you run into a dead end, ask me for help. Just please be polite, to the point, and let me know what you need. I'll be happy to try to help.

Please keep me posted about QC issues. A quick PM with model, serial number, dealer info, specifics about the problem, and pics via PM's is great. (I'm not asking that problems not be publicly posted, you can publicly post whatever you want, but I think that SR #'s and other personal info should be sent to me in PM's, just to protect yourself)

I take the Charvel and Jackson brands very seriously. I love my job and I do take it very personally when stuff goes wrong. Obviously some of that comes through in my replies to your posts. Maybe that's wrong, but I was raised to believe that if something is worth doing, it's worth doing it right. I think that any of you, if you were in my shoes, would react/feel the same way. You all share my passion for Jackson and/or Charvel products. Like me, you get pissed when something is wrong with it. My underlying desire in EVERY problem situation is to fix the problem for you and use that to make the brand(s) better. My underlying desire when I get a compliment is to THANK YOU for your comments and use it to reinforce with our employees that they are doing a good job. Let us know when we do a good job too. The guys at the factory REALLY appreciate those comments. They don't get to interact with the end users, so they often times have no idea if you like their work unless you tell us.

Also, be sure to let Kev and the others Admins know they are doing a great job. It ain't easy being them!!! In the end, they do what they think is right for the community, even if it means taking a hit for it. Again, if you check out the other boards, you'll see that other admins are not so "forgiving" and humble. You have it very good here!!!

OK.....I'll shut up now.....sorry for long post!

Thanks to everyone for caring about Jackson and Charvel. If you didn't care, we wouldn't be here!

JW

[Badseed]

John, I'm glad you let us know what your thinking.Here's what many feel-Your answers sometimes come off as condescending, like were beneath you because of your job.Mind you, that may not be how you meant to be but that is how it's percieved . It might be that you feel like any other guy here but reality is you are representing your company .Even if you come here for the great coffee and appetizers , at all times you are looked at as the marketing guy. Im not saying its right but it is what it is.

We are all customers and potential customers and should be treated like that.

Im telling you, i know of a special run that I am extremely excited about.When I read the horror stories associated with these runs it makes me question whether or not to buy one or just wait until they come in and risk being left out.I dont make huge coin, and buying this guitar at your prices would make it the most expensive guitar ive ever purchased.Do I want to budget for something that will take 8 months to a year, then have to send it back several times to get it right? Hell no, and i know you understand that.

It would suck to come to work , then go home and still be thought of as a LP on a message board when i go there for fun.I think unfortuanatly, that is your reality.Please keep this in mind when answering questions or replying to someone. Thanks !!!

Badseed gomes

[jcmktgguy]

Badseed,

You are correct. Hopefully my long winded post helped to clarify where I am coming from.

To those who feel that I have been condescending in this and other posts, my apologies. I can see how that "tone" may have come across. It was not intended. I'll try to careful of this with future postings and my choice of words. Everyone here is a customer - past, present, or future. If I /we lose you, it's not good!

Funny thing....this came out today as our FMIC official "Quote of the Week":

"Yesterday is not ours to recover, but tomorrow is ours to win or to lose."

Lyndon B. Johnson (1908-1973)
36th President of the United States

Pretty timely.....and I think it sums things up. I'll certainly keep it in mind.

BTW....the comments about this Dweezil batch and the Solar batch have been conveyed and noted by the Custom Shop team. I think you'll be safe getting in on that batch you referred to.

[Badseed]

Sweet.

Funny, that Johson quote was used in an email by my sales manager this morning.Must be sent out for sales teams over the country.

[diablomozart]

my 2 cents on all of this...

take it for what you will...when a forum grrows to this size you have to remember somehting...nothing is 100%...and you can't please all the people all the time...is jackson a perfect guitar compnay?...no...none of them are...do they do the best they can to fix problems?...sure they do...nobody wants their lifeblood (customers) disappointed as they want repeat business...yes a lot of changes have been made in the past few years...and like any period of change there's gonna be some rough spots...but remember what i was taught as a child...you attract more bees with honey than with vinegar...i would ask that people show others the respect that they feel they deserve...when that is accomplished, then we level the playing field...and all of us become just people conversing...problems don't get blown out of proportion and we all speak to each other in rational tones...on the net it can be easy to take something wrong as you cannot hear the emotion in one's voice...so lets try and be extra careful of what we say, type, and/or rant about...it is obvious to me the jcmi is doing their best to rectify problems...but if we conitnue to bitch instead of calmly expressing our dissatisfaction, then it may turn the folks that do frequent the board off and make them not want to come here...it is a priviledge that many people dont have...to be able to talk directly to someone involved with the product you love so much...you really think sony goes out of it's way to have playstation designers frequent forums to get feedback?...while jcmi may be doing market research here, remember this...they don't have to speak at all...they could join and browse and never say a word...they could collect that research and go...yet we have an open line of communication with them, and they with us...let's use that to help them make what we want better...and leave it at that...thanks for your time...tcs~Devane

[shreddermon]

To DM:

[Top Jimmy B]

Nice post, DM. I see a bright shiny "demo guitar" in your future, right John?