More Charvel Dweezil problems...Uhhh!

[Shawn]

These pile-ons dont really do anything other than make the poster feel better, I guess. If you really want something handled, there are more efficient ways to get this fixed. A very well worded phone call in a consistent and annoying manner is the best way to get a problem fixed.

I am neither defending nor accusing the Charvel people as a whole, but I own about 14 "newer" Charvels . My Dweezil was a train wreck, and I have a new PC1 at JCMI for a couple of months or so for a broken truss rod that I know damn well came that way when it was new.

The Dweezil I had addressed locally, because it wasnt worth my time to send it back across the continent.

Clearly, the finishing work on the Dweezils was piss-poor. Anyone denying that is just flat out playing games. And apparently there were similar issues with the Charvel Central run. But the others I own are absolutely perfect. Not a screw out of place or an overspray or squat. AND , they all came to me setup great, So I dont buy the whole "bad setups caused by shipping" crap.

I absolutely do think that the turnaround time on these "out of the box" failures is way too long. Some of us have a bunch of other things to play and keep us busy while we wait. But imagine the dude that saves up and shells out 2k for a guitar, his first CS, killer, USA axe, only to have issues and have to wait multiple months to get it back and enjoy it. Thats BS.

We all know that Charvel is pumping out guitars, but there should be some sort of immediate accomodation for these return trip guitars. I sent an Ernie Ball EVh that was owned by three people before me to them, and had it back in 7 days. Are they as big as FCMI? No. But its all relative, as they probably have 1/40th the staff as well.

Its about the fine details. The other thing that totally perplexes me is this, I have NEVER received a CS or Masterbuilt Fender that wasnt a champ and totally complete from setup to paperwork to paint. Isnt this the same entity, or is this just a Charvel problem?



Shawn

[Flametop]

Let's keep this thread constructive for the sake of everyone.

(Was to be posted before Shawns post, but I was delayed before I was able to submit it)

[jcmktgguy]

[QUOTE=Joe_Steeler]I cannot speak on how things are running in the Charvel/Jackson Custom Shop. QUOTE]

No, you can't. And your understanding of the Fender CS isn't 100% either.

I don't want to hijack this thread, or take away the focus from the actual subject at hand, but Joe's comments struck a chord with me. So, i will digress for a short moment, then we can return to the original concern here.

This is NOT aimed at Joe personally, his post just happened to be the one that finally prompted me to say this.

I see comments on here all the time where someone will state "This is what they (insert Jackson/Charvel/Fender/etc) do.....". Unless you are inside the FMIC organization, or spend 40+ hours per week at one of our facilities, or have had a personal tour within the last few weeks, you're perception of what we do vs. reality is probably totally wrong. My point? Stop stating your perceptions as fact. If you want to know how it works, ask me! I can't always speak to the Fender CS side of things, but if I can answer your questions about Jackson and Charvel, or our other divisions, I will - truthfully and honestly.

FMIC takes ALL of the production of their product lines very seriously and works to continuously improve operations at every level. Due to technology, machinery, engineering, etc, stuff changes DAILY! The bottom line is that all of us here at FMIC/JCMI want to produce the best possible products for you - the end user. We strive to do that every day.

Those of you on here that work for a living - do you go to work with the intent of screwing things up? I doubt it. We here at FMIC/JCMI are regular folks, just like you, who go to work every day trying to do our best. No one here wants to put out products that are defective. Sometimes things are beyond our control, and sometimes sh*t happens. When it does, we want to fix it ASAP and hopefully make you happy.

If you have a problem, please contact your dealer first, then if you have additional issues, please contact FMIC Consumer Relations. In cases like the Dweezil batch, PLEASE put me in the loop and get me pics - and please do so in a constructive way, not like a big witch hunt!!! That way I can go straight to Tim with complete info so that we correct things permanently. I don't care if something has happened only once....if we can use the info to improve our process, it is worth my time.

I/we appreciate ALL feedback - good or bad.

Now back to the regularly scheduled issue of this thread......

[jcmktgguy]

So your saying that the mismatched paint and tape resisdue came from the dealer, not the CS? WOW,The dealer put the dents on the neck and scratched the plate up?

1. I didn't address the mismatched paint and tape residue specifically.

2. I never said the dealer put dents on the neck or scratched the plate. I DID say that it should not have happened - meaning it should not have happened from returning it to us.

Geez guys! Give me a break....put down the torches and pitchforks....I'm trying to help this guy!!!

[rjohnstone]

You guys need to chill.
John will help you, but you have to put the emotion aside and just give him the facts.
I can tell you from personal experience that he will help make things right.
I won't go into the details, but I sent him detailed pics and all the info I had regarding my particular issue and it was taken care of.
And very promptly I might add.
He made things right and I trust he will help make things right for you guys as well.
Just remember... the more info and pics you can give him, the better he will be able to address your issue.
And save the commentary... it's not really helpful.

[cloudnine]

A witch!

While the problems are always unacceptable, stuff happens and it's nice to see someone trying to rectify the problem.

[jcmktgguy]

Rick,

Glad I could help with your situation.

MANY thanks for the kind words and support. Well said!

[slash]

Here is a picture of mine. This is the way it came from the factory I have contacted the dealer about sending it back but I have not taken the next step. Why? I have my reasons but for the sake of this thread I won't go into them right now.

[SEEGERMANY]

Yea, I'd say that "brick work" is shoddy.

[~K~]

This was EXACTLY what I meant by being respectful. Understandably things happen and when it happens to you it is annoying, but this doesn't give you the right to talk down to anyone.

The best way to get your problem taken care of is to address it in an educated manner. If you chase someone with a pitchfork they are gonna run and you'll NEVER get your problem addressed...

[jcmktgguy]

Slash,

Please PM me with your issues. Maybe I can help.

Thanks!

[SEEGERMANY]

You guys should be thankful that someone from the Jackson/Charvel CS is "trying" to address problems. Unless you've dealt with the dolts at the Gibson custom shop, you haven't a clue how bad things can get.

I'm currently waiting on a high dollar custom shop Charvel. I've read the good, the bad, and the terribly ugly. I tend to gravitate towards the positive reports and to be honest, I'm counting on my purchase to be 100%. If not, or if I can't get satisfaction, I have no problem taking my bucks elsewhere.

[Joe_Steeler]

Well my post was not meant to be taken as an biographical account on the Custom Shop (both Charvel or Fender). I did not say I had it all or knew it all. But my understanding comes from the fact that we spend thousands of hours a year in this place ans some knowledge does get passed around.

In addition, I do own several Fender Masterbuilt pieces and have had lengthy and candid conversations with two masterbuilders and the Shop manager Alex Nicholas.
If some of the facts are misrepresented, go down the hall and ask them. On top of that a good friend of mine is a Fender/Jackson dealer, masterbuilt dealer, top ten in the nation outfit, direct line into the shop and one who stocks more than 60 CS pieces at a time. You think someone likes that know a "little".

My account was intended to be one to say, shit happens even to the best and I am sure they'll make it right.
Many of us spend hours and hours, being non-productive at work I may add, because we love Charvel or Jackson guitars and everything they represent to each of us. We want nothing but the best and we show it in our support, $$$$ yes we do.
It will be easy to come, stir the pot leave and buy nothing. But ask Matt how much this forum brings to his shop alone. That shows you something.

But your wine is your wine, sweet, sour or tannic.

You have thousands of dollars for free from this place in market research alone. I cannot speak for some of us but I mean no ill will towards FMIC, heck! I own no Gibsons (very proud of that).
We just want to get or brother taken care of, clean up your act and make kick ass guitars.

I am sure 99% of the employees in FMIC care about their "stuff' and want to do well. But I know from experience that 99 links in the chain will do fine and one link fails and the whole chain goes to hell. Unfortunate and unfair, but so is life.

[Jim Shine]

Here is the "glass is half full" outlook:

As much of a hassle as it all is, it helps them tweak their system and make things better. You know, I own 4 Soloists that are among the earliest made in 1984. Every one of them has a common problem. The factory didn't wetsand and buff the insides of the cutaways. They fixed it by 1985 and everything was sunshine and puppy dogs ever since. Bringing the issues to light helps them work on the weak spots in the system so the product improves.

[~K~]

While issues can be a pain in the ass you should have some pride inthe fact that you have the ability to give feedback and shape future product by letting them know their weakness. By the same account you should also give them a pat on the back when they do a good job because it tells them they are putting ut a quality product. I'm sure they hear about most complaints.. but rarely will they hear the things that went smooth ..it is simply human nature