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A luthier is someone who builds guitars, not some Guitar Center shmuck who does fretjobs and pickup swaps.
Sounds like you took it to a "tech".
Shimming the neck will work, as was stated, but the problem you run into then is that it fits in the case a bit too tightly, and you risk snapping the head if it's shimmed too much.
You can have it routed under the rear of the trem, but take it to someone who knows what they're doing.
Dont route unless you are really looking for a large amount of backward travel. The neck tilt wokrs and the case should not be an issue with a correct pointy case. I have both my new charvels set up with non-recessed and I can still pull back a little, but I also made sure that I ended up with correct cases for the pointy HS (which was a fight in and of itself to some extent).
"I''ll say what I'm gonna say, cuz I'm going to Hell anyway!"
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