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On April 11, 2003 I ordered and payed for a Jacskon lefty SL2H with ltg sky graphics.
This is the Email I receive on April 15th.
"The order for your jackson has been placed. We are
looking at roughly 60 days on your order. I'm in contact
with our representatives from JACKSON almost daily and I
will remind him at least once a week regarding your
guitar. I'm pretty good at lighting fires in these
matters."
I'm going to make a long long story short.
In mid October I had to get the Jackson rep involved. Because I couldnt get anything from this distributor on delivery. The Jackson Rep. was cool and, he was imbarrassed that this guitar still wasn't done. He did alot of work and got it built for me fast.
On Nov 21 (7 months later) I finally got the E-mail I wanted. It read:
"Jim,
It looks like the guitar is heading out today! I wanted to have it sent
direct to me, but the timing isn't going to work. I am not in town, and
won't be for a couple weeks, so it will have to ship through XXXXXX
XXXXXXXX after all. Let me know when it gets to you. Congratulations!!!"
Because the Jackson rep lives fairly close to me he was going to have the guitar shipped to him directly and the bring it to me. But he was in So Cal at the time and it would have just made it longer for me to get it. So Jackson shipped it to the distributor, which is also in So Cal. On Monday, Nov 24th I called the distributor and they had my guitar, They told me it absolutly gorgeous. It was going to ship that day blue label and I'd have it wed, just b4 thanksgiving.
Heres the unbelievable part:
- Wed Nov 24th : guitar doesnt show up.
I call them, and they say wait till friday (thursday was a holiday)
- Friday nov 26th: guitar doesnt show up.
I call them, they say wait till Monday.
- Mon. Dec. 1st: guitar still doesnt show up
Now I'm getting irritated so I ask for a tracking number. They say "we dont have one" so I told them to find one. I could tell the whole time they were beating around the bush.
- Tues. Dec 2nd: no guitar
I tell them to find me a tracking number, they say ok they call me back. So I call the Jackson rep and tell them. He calls the distributor and get the run-a-round just like me.
- Wed. Dec 3rd: no guitar
Now I'm passed irritated and have moved into a pissed stage. finally I get the truth. They tell me "we shipped the guitar to the wrong customer, its in Virginia" Wow they gave me a tracking number. On Thursday Dec 4th My guitar was delivered to Hurley Va.
- Mon. Dec 8th: I call them again and I want a tracking number so I can track the guitar back to me from Va. .... We start all over. They have no tracking number. This goes on all week. With them telling me each time they'll call me write back.
- Fri. Dec 12th. I start to get nasty with them, this time they tell me the guitar is still in Va. and they are trying to get the customer to send it back.
I'm going to stop there, because I'm so pissed just from writing this I'm shaking. Here I am 9 months later, 3+ weeks after it left Jackson and I'm still looking at more than a week out, and thats if this story has a happy ending. [img]images/icons/mad.gif[/img] [img]graemlins/images/icons/mad.gif[/img]
I left out so many details of run-a-round. I cant type anymore.
This is the Email I receive on April 15th.
"The order for your jackson has been placed. We are
looking at roughly 60 days on your order. I'm in contact
with our representatives from JACKSON almost daily and I
will remind him at least once a week regarding your
guitar. I'm pretty good at lighting fires in these
matters."
I'm going to make a long long story short.
In mid October I had to get the Jackson rep involved. Because I couldnt get anything from this distributor on delivery. The Jackson Rep. was cool and, he was imbarrassed that this guitar still wasn't done. He did alot of work and got it built for me fast.
On Nov 21 (7 months later) I finally got the E-mail I wanted. It read:
"Jim,
It looks like the guitar is heading out today! I wanted to have it sent
direct to me, but the timing isn't going to work. I am not in town, and
won't be for a couple weeks, so it will have to ship through XXXXXX
XXXXXXXX after all. Let me know when it gets to you. Congratulations!!!"
Because the Jackson rep lives fairly close to me he was going to have the guitar shipped to him directly and the bring it to me. But he was in So Cal at the time and it would have just made it longer for me to get it. So Jackson shipped it to the distributor, which is also in So Cal. On Monday, Nov 24th I called the distributor and they had my guitar, They told me it absolutly gorgeous. It was going to ship that day blue label and I'd have it wed, just b4 thanksgiving.
Heres the unbelievable part:
- Wed Nov 24th : guitar doesnt show up.
I call them, and they say wait till friday (thursday was a holiday)
- Friday nov 26th: guitar doesnt show up.
I call them, they say wait till Monday.
- Mon. Dec. 1st: guitar still doesnt show up
Now I'm getting irritated so I ask for a tracking number. They say "we dont have one" so I told them to find one. I could tell the whole time they were beating around the bush.
- Tues. Dec 2nd: no guitar
I tell them to find me a tracking number, they say ok they call me back. So I call the Jackson rep and tell them. He calls the distributor and get the run-a-round just like me.
- Wed. Dec 3rd: no guitar
Now I'm passed irritated and have moved into a pissed stage. finally I get the truth. They tell me "we shipped the guitar to the wrong customer, its in Virginia" Wow they gave me a tracking number. On Thursday Dec 4th My guitar was delivered to Hurley Va.
- Mon. Dec 8th: I call them again and I want a tracking number so I can track the guitar back to me from Va. .... We start all over. They have no tracking number. This goes on all week. With them telling me each time they'll call me write back.
- Fri. Dec 12th. I start to get nasty with them, this time they tell me the guitar is still in Va. and they are trying to get the customer to send it back.
I'm going to stop there, because I'm so pissed just from writing this I'm shaking. Here I am 9 months later, 3+ weeks after it left Jackson and I'm still looking at more than a week out, and thats if this story has a happy ending. [img]images/icons/mad.gif[/img] [img]graemlins/images/icons/mad.gif[/img]
I left out so many details of run-a-round. I cant type anymore.
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