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Well for those of you that were with me found some comedy in what I'm about to print here. It was the subject of the weekend within our group while we were at the hotel. I decided to warn other people here so they don't get taken in the future by this scam.
I booked my hotel room about a week ahead of time through expedia.com. We flew out and stayed in riverside at my brothers until Thursday when we were to check in at the crowne plaza just down the street from NAMM. When I booked my room for 3 days the charges came to $435.00 and this doesn't include the so called ($7 a day resort fee) In booking expedia offered 2 queen or 1 king sized bed, I chose 1 king.We were pretty happy about staying near the show and in a nice hotel when we drove down to Anaheim on Thursday morning.
When we got there we met Jeremy and his brother Mike in the parking lot and they were able to check in early that day. We weren't as lucky because there were no rooms avaiable for check in at the time we arrived. We were told they would hold our room and to leave our bags with the bellhops until we came back for our official check-in (which we did and headed to NAMM)
Upon return they took an imprint of my credit card gave me a key and sent me to our room. When we walked in the room looked great, A couch chair,Table,Tv etc. I thought it was great that we had gotten a Jr Suite. Well upon trying to open the door to enter the bedroom I realized there was no other room let alone a bedroom.When I went back down and asked the clerk where my bed was he replied in the couch (It was a fukkin pullout cot!!!) I told him we wanted another room and he said that there were no more they had been booked up and to further add insult they refused to refund my money to go to another hortel stating they had already been paid in full for the room.
After a little prodding by Brad Kelley's wife my wife decided to go down and play ***** . Well we still go nowhere except now they offered a free breakfast and told us to deal with expedia on the issue. We took the free breakfast and decided to call expedia upon return.
I called expedia monday night and explained my dilemma to them and was told by theor rep that they don't offer gurantees on room and they have a disclaimer that states they may not be able to honor all requests. I explained as a consumer that they can give me equal or more value but if they downgrade they HAVE to refund a portion of my money.... guess what they refused. Then as a token they offed a $50 coupon off my next expedia booking... Ha! You fucked me and won't help me and now you want me to use your service again .. no way.. so I didn't take the coupon.. Instead I called my credit card co and explained it tom them and they told me that they can't do that and they are disputing the charges. They have taked the charges off of my bill .....
While expedia has a disclaimer nowhere within their website does it state you can have a pullout couch. Furthermore by their own definition a standard room is a king or 2 queen sized beds ...
I'm letting all you guys know this so if you decide to use them you know that they can scam you and not give you a cent back ...and probably wont .... I hope no one has to get ripped off like that by these big internet co again ...this really sucks!!
I booked my hotel room about a week ahead of time through expedia.com. We flew out and stayed in riverside at my brothers until Thursday when we were to check in at the crowne plaza just down the street from NAMM. When I booked my room for 3 days the charges came to $435.00 and this doesn't include the so called ($7 a day resort fee) In booking expedia offered 2 queen or 1 king sized bed, I chose 1 king.We were pretty happy about staying near the show and in a nice hotel when we drove down to Anaheim on Thursday morning.
When we got there we met Jeremy and his brother Mike in the parking lot and they were able to check in early that day. We weren't as lucky because there were no rooms avaiable for check in at the time we arrived. We were told they would hold our room and to leave our bags with the bellhops until we came back for our official check-in (which we did and headed to NAMM)
Upon return they took an imprint of my credit card gave me a key and sent me to our room. When we walked in the room looked great, A couch chair,Table,Tv etc. I thought it was great that we had gotten a Jr Suite. Well upon trying to open the door to enter the bedroom I realized there was no other room let alone a bedroom.When I went back down and asked the clerk where my bed was he replied in the couch (It was a fukkin pullout cot!!!) I told him we wanted another room and he said that there were no more they had been booked up and to further add insult they refused to refund my money to go to another hortel stating they had already been paid in full for the room.
After a little prodding by Brad Kelley's wife my wife decided to go down and play ***** . Well we still go nowhere except now they offered a free breakfast and told us to deal with expedia on the issue. We took the free breakfast and decided to call expedia upon return.
I called expedia monday night and explained my dilemma to them and was told by theor rep that they don't offer gurantees on room and they have a disclaimer that states they may not be able to honor all requests. I explained as a consumer that they can give me equal or more value but if they downgrade they HAVE to refund a portion of my money.... guess what they refused. Then as a token they offed a $50 coupon off my next expedia booking... Ha! You fucked me and won't help me and now you want me to use your service again .. no way.. so I didn't take the coupon.. Instead I called my credit card co and explained it tom them and they told me that they can't do that and they are disputing the charges. They have taked the charges off of my bill .....
While expedia has a disclaimer nowhere within their website does it state you can have a pullout couch. Furthermore by their own definition a standard room is a king or 2 queen sized beds ...
I'm letting all you guys know this so if you decide to use them you know that they can scam you and not give you a cent back ...and probably wont .... I hope no one has to get ripped off like that by these big internet co again ...this really sucks!!
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