Re: new jackson neck/headstock design Pixs!!!!
When my JCF-01 showed up broken I had to initiate the claim by calling UPS and having an adjuster come to the house and take pictures of the guitar and packaging. The sender also contacted UPS the same day to start the ball rolling on his end. That was months ago and last time I spoke with him UPS was still giving him the run around. The claim does get handled by the person who actually shipped the item and paid for the insurance.
When my JCF-01 showed up broken I had to initiate the claim by calling UPS and having an adjuster come to the house and take pictures of the guitar and packaging. The sender also contacted UPS the same day to start the ball rolling on his end. That was months ago and last time I spoke with him UPS was still giving him the run around. The claim does get handled by the person who actually shipped the item and paid for the insurance.
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