Delays on cutom orders. Read this!

[Spider Riff]

Re: Delays on cutom orders. Read this!

WOW! McD....THANK yOU! I would prefer to wait for the guitar fully assembled with neck plates....Guitar Asylum is a 4 hour drive from my house and I don't want to take any extra trips there. I called them today and I guess You or someone from Jackson had reached out to them. I just want to say that Guitar Asylum are great people. (I don't drive that distance for nothing) Harry spoke to me and explained the whole situation with the plates. Thanks to all you guys.

[Spider Riff]

Re: Delays on cutom orders. Read this!

I just have to say I am so impressed with McD.......I live in NY and nobody EVER does anything decent out of the kindness of their heart. I am so impressed.....

[Stinkbug]

Re: Delays on cutom orders. Read this!

McD is the man! [img]graemlins/headbang.gif[/img]

Spider, If I were in this situation I would take the guitar now and have Guitar Asylum mail you the plate when it arrives. Then you only have to make one trip and you get your fiddle sooner.

It is possible the plates could take longer than 90 days. Murphy runs wild in manufacturing so delays are frequent in almost all manufacturing facilities.

Post pics when you get it!

[nonamemx]

Re: Delays on cutom orders. Read this!

Originally posted by Zerberus:
</font><blockquote><font size="1" face="Verdana, Helvetica, sans-serif">quote:</font><hr /><font size="2" face="Verdana, Helvetica, sans-serif">Originally posted by Chameleonfong:
</font><blockquote><font size="1" face="Verdana, Helvetica, sans-serif">quote:</font><hr /><font size="2" face="Verdana, Helvetica, sans-serif">Originally posted by chris_olson:
</font><blockquote><font size="1" face="Verdana, Helvetica, sans-serif">quote:</font><hr /><font size="2" face="Verdana, Helvetica, sans-serif">Originally posted by Chuckracer:
Name me one other guitar company where the people in charge get involved with a customer issue on a forum like this...

I'm impressed! [img]graemlins/notworthy.gif[/img]

<font size="2" face="Verdana, Helvetica, sans-serif">My thoughts exactly... </font><hr /></blockquote><font size="2" face="Verdana, Helvetica, sans-serif">I third that! [img]graemlins/notworthy.gif[/img]


Fong </font><hr /></blockquote><font size="2" face="Verdana, Helvetica, sans-serif">Seymour Duncan [img]images/icons/wink.gif[/img]

But still Kudos to McD [img]graemlins/toast.gif[/img] </font><hr /></blockquote><font size="2" face="Verdana, Helvetica, sans-serif">Peavey Does!
*hides while everybody gets pissed at nonamemx*

[kremit]

Re: Delays on cutom orders. Read this!

wow ! [img]images/icons/shocked.gif[/img] McD, that was mighty cool of you. This kind of service will ensure that Jackson players will remain enthusiastic about the guitars and loyal to the brand. It would be a stretch to imagine getting this kind of service from any other guitar co.


On a related note (for McD) - could you point me to the person who I would need to contact about a Fender Showmaster I just bought and some issues I'm having with the hardware & build ?

[McD]

Re: Delays on cutom orders. Read this!

Another year? Come on, the sky isn't falling either. [img]images/icons/wink.gif[/img]

Send me the Work Order # and I'll see what I can do.

McD

Originally posted by Spider Riff:
I just got off the phone with Guitar Asylum. I had ordered a custom Charvel in December of 2002. Well it appears it is finally done....BUT get this: I specifically wanted a Charvel 3D neck plate and now that the guitar is literally done I have to wait for them to make a Charvel neck plate. They said it could be a day, a month, or another year! Any thoughts guys or anybody with inside info? Thanks!

<font size="2" face="Verdana, Helvetica, sans-serif">

[Chuckracer]

Re: Delays on cutom orders. Read this!

Name me one other guitar company where the people in charge get involved with a customer issue on a forum like this...

I'm impressed! [img]graemlins/notworthy.gif[/img]

[Spider Riff]

Re: Delays on cutom orders. Read this!

I just am not comfortable with the idea of having to bring a guitar back in to get a neck plate put on. I want it done right from the factory. I dread thinking the BS non-sense I will have to go through to make appointments and such. I already have 15 other guitars I can play while I wait. Do you guys know what I mean? I am in deep gratitude to McD for being an ally with my dilema. I just don't like a lot of these retail store luthier hacks.....they are very incompetent as I recently learned with a JAckson RR at East Coast Music Mall. BArry Lipman is God...but the guy Joe there sucks.

[chrisolson]

Re: Delays on cutom orders. Read this!

Originally posted by Chuckracer:
Name me one other guitar company where the people in charge get involved with a customer issue on a forum like this...

I'm impressed! [img]graemlins/notworthy.gif[/img]

<font size="2" face="Verdana, Helvetica, sans-serif">My thoughts exactly...

[McD]

Re: Delays on cutom orders. Read this!

Swapping the neck plate will take you about 2 minutes, tops.


McD

Originally posted by Spider Riff:
I just am not comfortable with the idea of having to bring a guitar back in to get a neck plate put on. I want it done right from the factory. I dread thinking the BS non-sense I will have to go through to make appointments and such. I already have 15 other guitars I can play while I wait. Do you guys know what I mean? I am in deep gratitude to McD for being an ally with my dilema. I just don't like a lot of these retail store luthier hacks.....they are very incompetent as I recently learned with a JAckson RR at East Coast Music Mall. BArry Lipman is God...but the guy Joe there sucks.

<font size="2" face="Verdana, Helvetica, sans-serif">

[McD]

Re: Delays on cutom orders. Read this!

PS - rest assured, the guys at Guitar Asylum are hardly "hacks." I know, cuz I've shopped there (ans still do) and I've known the owners for years.


McD

[McD]

Re: Delays on cutom orders. Read this!

Kremit - Send me a PM with the serial number and details of the issues - I'll see what I can do.

McD

Originally posted by kremit:
wow ! [img]images/icons/shocked.gif[/img] McD, that was mighty cool of you. This kind of service will ensure that Jackson players will remain enthusiastic about the guitars and loyal to the brand. It would be a stretch to imagine getting this kind of service from any other guitar co.


On a related note (for McD) - could you point me to the person who I would need to contact about a Fender Showmaster I just bought and some issues I'm having with the hardware & build ?

<font size="2" face="Verdana, Helvetica, sans-serif">

[shadowcat]

Re: Delays on cutom orders. Read this!

Just to add another praise:

Some weeks ago I mailed Brian McDonald because the case I ordered for my DKMGT at the end of last year (!) still had not arrived.

He took care of that as well and also put me forward to the German product manager of Fender who was helpful as well.

BTW, the case has arrived in the meantime! [img]images/icons/smile.gif[/img]

So a big thanks again @ McD!!! [img]graemlins/toast.gif[/img]

[kremit]

Re: Delays on cutom orders. Read this!

Originally posted by McD - J/C HQ:
Kremit - Send me a PM with the serial number and details of the issues - I'll see what I can do.

McD


</font><blockquote><font size="1" face="Verdana, Helvetica, sans-serif">quote:</font><hr /><font size="2" face="Verdana, Helvetica, sans-serif">Originally posted by kremit:
wow ! [img]images/icons/shocked.gif[/img] McD, that was mighty cool of you. This kind of service will ensure that Jackson players will remain enthusiastic about the guitars and loyal to the brand. It would be a stretch to imagine getting this kind of service from any other guitar co.


On a related note (for McD) - could you point me to the person who I would need to contact about a Fender Showmaster I just bought and some issues I'm having with the hardware & build ?

<font size="2" face="Verdana, Helvetica, sans-serif"></font><hr /></blockquote><font size="2" face="Verdana, Helvetica, sans-serif">P.M. has been sent Mr. McD !! [img]images/icons/grin.gif[/img]

[Jim Shine]

Re: Delays on cutom orders. Read this!

Originally posted by kremit:
could you point me to the person who I would need to contact about a Fender Showmaster I just bought and some issues I'm having with the hardware & build ?

<font size="2" face="Verdana, Helvetica, sans-serif">You also may get some help over at the Fender Discussion Page in the "Ask Fender" section. Morgan and a few other FMIC employees check that section out regularly.