Not so good news for those of you needing warranty

[RacerX]

Re: Not so good news for those of you needing warranty

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no i have 28 posts to go.

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Keep that up and you'll be back to zero posts [img]/images/graemlins/poke.gif[/img] [img]/images/graemlins/grin.gif[/img]

DAMHIK

[piranhaguy2002a]

Re: Not so good news for those of you needing warranty

Leave it to Ron to lighten up the situation.
Here's one for ya bro! [img]/images/graemlins/toast.gif[/img]

[Zerberus]

Re: Not so good news for those of you needing warranty

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no i have 28 posts to go.

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Posts like this will raise that number mighty fast (to your disadvantage) from what I understand... [img]/images/graemlins/poke.gif[/img] [img]/images/graemlins/wink.gif[/img]

*Edit * Shit, Ron beat me to it...

But seriously, this sucks big time, reminds me more than a bit of the BS I went through during my Suffersystem /endorsee days... You have a defective guitar, and you are entitled to having it repaired.. If FMIC / JCMI isnt capable of communicating with their rep-centers that´s not your problem...

Definitely makes me glad that I´ve never bought a brand new one ever for the full price... And makes it more unlikely that I ever will, why should I plunk down almost 4k for the DOC rhoads when I´m gonna get fucked in teh ass if it has a ny problems??? IMO acquiring a USA Jackson is still hardship and annoying enough, we don´t need double or triple that if JCMI/FMIC or one of their affiliates fucks up...

[piranhaguy2002a]

Re: Not so good news for those of you needing warranty

My fellow JCF brothers. I have received an e-mail from John Kinney at FMIC. My guitar is being fixed with the issues that the dealer sent them at no cost and will be finished in the next 2-3 weeks. My faith in Jackson and FMIC has been restored.
[img]/images/graemlins/toast.gif[/img]

[DarkSaga]

Re: Not so good news for those of you needing warranty

Hopefully they actually fix the problem now and good luck with that one Donnie!!!!

[kruneh]

Re: Not so good news for those of you needing warranty

That´s great Donnie, glad on your behalf,
but no clearance sale then [img]/images/graemlins/tongue.gif[/img]

[piranhaguy2002a]

Re: Not so good news for those of you needing warranty

Sorry bro, no clearance sale. If they replace the fretboard and inlays and refret it, it'll fix the problem. I have faith that they'll get the job done and done well. [img]/images/graemlins/smile.gif[/img]

[Sunbane]

Re: Not so good news for those of you needing warr

That's great news! [img]/images/graemlins/toast.gif[/img]

[Zerberus]

Re: Not so good news for those of you needing warr

This is really good news, I´m glad to hear it. [img]/images/graemlins/cool.gif[/img]

[McD]

Re: Not so good news for those of you needing warr

FMIC is the industry leader in customer service. Please try to remember that the next time someone gets frustrated when they're dealing with us that chances are thing WILL work out. You don't turn off the TV because your football team is losing at half time, do you? If your favorite driver is in 3rd place, do you change the channel even though there are 30 laps to go? LOL! You know what I'm saying, remember to bear with us, we are the biggest, but we are the best. With size comes a little more of a wait, but the service you get is worth it, IMO.

[toejam]

Re: Not so good news for those of you needing warr

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FMIC is the industry leader in customer service. Please try to remember that the next time someone gets frustrated when they're dealing with us that chances are thing WILL work out.

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Sure, it worked out for him, but only after pushing the issue when he was told it wouldn't be resolved in the first place and that he'd have to pay to get it fixed. It should have been resolved by the first customer service rep instead of him having to get the run-around.

[GodOfRhythm]

Re: Not so good news for those of you needing warr

[ QUOTE ]
FMIC is the industry leader in customer service. Please try to remember that the next time someone gets frustrated when they're dealing with us that chances are thing WILL work out. You don't turn off the TV because your football team is losing at half time, do you? If your favorite driver is in 3rd place, do you change the channel even though there are 30 laps to go? LOL! You know what I'm saying, remember to bear with us, we are the biggest, but we are the best. With size comes a little more of a wait, but the service you get is worth it, IMO.

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I heard of a good ol' lil' company down in Mesa, that they've got pretty good customer service as well.

[McD]

Re: Not so good news for those of you needing warr

Well, talk it up as you will, flame on, etc. I'm sure there's a little ole company in Tupelo too. Now I remember why I stopped posting here.... McD, out!

[Jack Napalm]

Re: Not so good news for those of you needing warr

[ QUOTE ]
[ QUOTE ]
FMIC is the industry leader in customer service. Please try to remember that the next time someone gets frustrated when they're dealing with us that chances are thing WILL work out.

[/ QUOTE ]
Sure, it worked out for him, but only after pushing the issue when he was told it wouldn't be resolved in the first place and that he'd have to pay to get it fixed. It should have been resolved by the first customer service rep instead of him having to get the run-around.

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Can't you just live with the fact they did get it right? Sure it could have been handled better off the bat but they are getting it right. Someone screwed up, no sense in beating a dead horse.

[piranhaguy2002a]

Re: Not so good news for those of you needing warr

Guys let's not be jerks to Brian, He's one of the contributing factors on me getting this repair work done and he could have just said it wasn't his problem and good luck. On more than one occasion Brain has stuck his neck out not only to help me, but some of the other forum members as well. Come to find out the reason why there was such an issue about the warranty on my guitar has to do with a certain repair person who told me that he was authorized to do the first repair when in fact no one at FMIC had any clue that any repair was done to it. So FMIC has gone way out of there way for me to get this repair work done which they could have just told me to go back to the individual who did the initial repair. Brian, I highly appreciate the work you and John have done in order for this repair work to happen, don't let one bad apple spoil you posting here!