Not so good news for those of you needing warranty

[piranhaguy2002a]

Just got off the phone with my local Jackson dealer. Seems the SLATQH I sent in for repair is causing some confusion in Jackson land. They don't know if they're going to fix it, replace it. or just let it sit there until I tell them to forget it and send it back. They're also trying to say that the issue with my guitar is from the previous repair for the same problem, and it's not a warranty issue. I assure you people the problem I was having with the buzzing and the fretboard shrinking came WAY BEFORE I sent it to an authorized Fender service center. Looks like if I get hosed on my $1500. SLATQH, Jackson can get another customer. 5 USA models and 3 imports within 3 years and this is how they thank you. USA Jackson clearance sale may be coming soon folks.
Until then...............stay tuned!

[Budman68]

Re: Not so good news for those of you needing warranty

<font color="aqua">Jeezzz. Donnie, I'm very sorry to hear this..... [img]/images/graemlins/frown.gif[/img] I hope things work out well for you, bro....</font>

[piranhaguy2002a]

Re: Not so good news for those of you needing warranty

Believe me, so do I, I played my SLATQH more than any other Jackson I've ever owned. Nice way to treat former endorsees eh?

[piranhaguy2002a]

Re: Not so good news for those of you needing warranty

Anyone else have issues in the past getting warranty service? If so, how did it end up or get resolved?

[stevieb91]

Re: Not so good news for those of you needing warranty

If the previous repair was by an authorized service center,you would think the waranty would still stand....I hope it works out for you,Donnie...I think it's crap that they would treat a loyal customer to such a high end manufacturer that way...Best of luck.

[piranhaguy2002a]

Re: Not so good news for those of you needing warranty

You'd think, eh? So did I. They were even shocked that the repair didn't hold up considering who did it. I have a few options though, wait until they give in, or I could give in myself and have a $1500. wall decoration.

[stevieb91]

Re: Not so good news for those of you needing warranty

Donnie....You stood by their product,they should do the same,no compromise.....

[piranhaguy2002a]

Re: Not so good news for those of you needing warranty

Amen, I totally agree. Now let'e see if they do the same.

[stevieb91]

Re: Not so good news for those of you needing warranty

Best of luck,will pray to the Guitar Gods tonight..

[piranhaguy2002a]

Re: Not so good news for those of you needing warranty

Highly appreciated!!!!

[mhalsey]

Re: Not so good news for those of you needing warranty

[ QUOTE ]
.... or I could give in myself and have a $1500. wall decoration.

[/ QUOTE ]

Don't.... you.... do... it!!!! Stick to your guns. Let 'em know that you've started spreading the word to fellow Jacksonites on how they're treating you. That may stir the hornet's nest. [img]/images/graemlins/smirk.gif[/img] [img]/images/graemlins/grin.gif[/img]

[StukaJU87]

Re: Not so good news for those of you needing warranty

Hopefully McD will see this and straighten this shit out.

[piranhaguy2002a]

Re: Not so good news for those of you needing warranty

Already sent a personal e-mail to the all mighty McD one. [img]/images/graemlins/wink.gif[/img]

[Ozz666]

Re: Not so good news for those of you needing warranty

Yeah Donnie...stick to your guns man...that's BS and no way to treat a customer at all let alone a former endorsee.

[ QUOTE ]
USA Jackson clearance sale may be coming soon folks.

[/ QUOTE ]

Oh...and I'm calling dibs on the RR1-T and the KE1 [img]/images/graemlins/smile.gif[/img]

- Joel

[guitarsrock5]

Re: Not so good news for those of you needing warranty

like where would they have the clearance sale on jackson usa guitars?