NAMM 2004 brocken RR w/cutout

[lastaly]

Hello everybody !

I'm the French guy who received the Pablo santana Rhoads into 2 pieces -_- (December 2004, thanks UPS)
Remember, that whas this one (brought at Mattsmusic) :




Ok, 3 years later I still don't have the replacement from Jackson.
This is a 5 months old mail from Matt :

Believe it or not I never got a response from Jackson on this.
However, I just emailed my inside and outside sales reps so
hopefully this time we can find out what's going on with your guitar.

Thanks for your patience

Holys**t what is the problem whis it ? Why Guitarasylum received one few months ago and why Jackson don't replace the 1st one, my guitar ? I wan't MY guitar now !!!
What can I do for this ? spend another 4700$ ?

If someone knows anything, I need your help please.

[NextInLine]

That sucks, I feel sorry for you and hope you get your guitar back soon and you surely deserve a bit more than a replacement, considering you've been waiting for years

But there's something I wonder, did the guitar ship directly from Jackson factory to you or did Matt ship it? and why is Jackson replacing your guitar and not UPS?

[Newc]

Well, UPS doesn't build guitars, but they sure do break them

Seriously, there's no need to outline the entire chain from the insurance claim to the dealer to the builder - Jackson hasn't replaced the guitar, that's all that matters. It ultimately ends up as Jackson having to build another one.

[Jack Napalm]

Well, UPS doesn't build guitars, but they sure do break them

Seriously, there's no need to outline the entire chain from the insurance claim to the dealer to the builder - Jackson hasn't replaced the guitar, that's all that matters. It ultimately ends up as Jackson having to build another one.

I would agree with you as long as they get paid for it. I can't imagine they were going to build a new one for free as it wasn't a warranty issue. Even then wouldn't they just repair it?

[lastaly]

Posting of emails is expressly forbidden in the rules here.. please re-read them ..

Thanks

[dg]

Contact Matt. You may also want to send a PM to McD, Bionic, and Canella, who all work for Jackson. All we can do for you is sympathize with you.

[xenophobe]

While it's only Jackson's responsibility to get the guitar undamaged to the dealer, it should be their responsibility to replace a custom guitar that gets damaged in shipping to the customer... the cost should either fall to the dealer or the insurance...

Contact Matt. You may also want to send a PM to McD, Bionic, and Canella, who all work for Jackson.

big +1 on that.

[cdwillis]

Sorry to hear about your guitar. Those looked cool and they're obviously the inspiration behind the Demmel V.

[RacerX]

I hear the factory isn't that busy lately!

[lastaly]

Contact Matt. You may also want to send a PM to McD, Bionic, and Canella, who all work for Jackson. All we can do for you is sympathize with you.

Thank you.
I'll try this.

I send an email every 3-6 months to Matt, but the reply is "I don't know why we never received your guitar..." every time ; now it's enough, I want to know ! I want a response from Jackson.

It's not easy for me, i'm not in USA, and I don't speak English very well, but I paid for something I received broken, it's not Matt responsibility, but I wonder if he take care of me correctly since all this time to get the replacement.


Thanks

PS : and Matt if you read this, can you see with Guitarasylum to get the one they have in stock please ?

[pott]

Je parle Anglais courrament, si tu as besoin d'aide n'hesite pas.

[Norton]

Je parle Anglais courrament, si tu as besoin d'aide n'hesite pas.

You, just take that back!

[sonicsamurai]

Je parle Anglais courrament, si tu as besoin d'aide n'hesite pas.

How dare you say that about my mother!! :ROTF:

[lastaly]

Je parle Anglais courrament, si tu as besoin d'aide n'hesite pas.

Ok merci, si j'ai besoin ce sera avec plaisir ^^


Actually Jackson is trying to get the Guitarasylum one for Matt, I hope these dream will become a reality !

[T_money419]

Je parle Anglais courrament, si tu as besoin d'aide n'hesite pas.

Je peux utiliser google traducteur trop