Fender trys to cheat on pre-Fender orders?

[slayer]

Re: Fender trys to cheat on pre-Fender orders?

That sounds like a lot of [img]graemlins/bs.gif[/img] to me, that just isn`t right, this situation is starting feel really bad [img]graemlins/brow.gif[/img] Here is one for you, the dealer I ordered my SL2H with back in August, just talked to the Rep of Jackson about 1 week ago, and said they lost my order and they have to put me back in line, as in the back of the line, isn`t that Special [img]graemlins/bs.gif[/img] [img]graemlins/images/icons/mad.gif[/img] Jack.

[shadowcat]

Re: Fender trys to cheat on pre-Fender orders?

Originally posted by Toby:
I had a phone talk with the Fender Germany sales manager today. He told me, when Fender bought Charvel/Jackson, they didn't buy their back orders. Since Fender will not deliver through the original distributors, in fact the orders do not longer exist. The back orders which will be completed nayhow are going to the Fender warehouse and will be offered to dealers in the USA. My running order was subject to happen the same.
Because of my dealer asked Fender about my order (and rescued it from the warehouse), Fender started a new order, and it will be treated like a new Fender order and Fender pricing applies.

<font size="2" face="Verdana, Helvetica, sans-serif">Then why do they use the expensive currency exchange rate from one year ago??? [img]graemlins/bs.gif[/img] [img]graemlins/bs.gif[/img]

[Alexi7]

Re: Fender trys to cheat on pre-Fender orders?

what a rourt arse way to operate, that's like changing a clause in an official contract...cough*telstra broadband*cough.
try to get your money back somehow, unless you're willing to pay. Was your custom that much different to a USA select? if not, just get a usa off matt
Cheers

[ May 20, 2003, 10:28 AM: Message edited by: jsullysix ]

[guitar geek]

Re: Fender trys to cheat on pre-Fender orders?

Originally posted by Fifth_Horseman:
Then why do they use the expensive currency exchange rate from one year ago??? [img]graemlins/bs.gif[/img] [img]graemlins/bs.gif[/img]

<font size="2" face="Verdana, Helvetica, sans-serif">eh, expensive to the europeans he means. The dollar is collapsing and the Euro is going ballistic. this means they get more dollars for the same amount of euro's compared to the current rate. so basicly you are scr3wed by fender if they do so. I wonder whether it is legal the way fender acts. at the very least it is not ethical or customer friendly, even for US companies (which tend to be a little less ethical then european co's, no offence to the americans, but is my conclusion as a business science student [img]graemlins/images/icons/wink.gif[/img] )

Harrald

[OnlineStageGear]

Re: Fender trys to cheat on pre-Fender orders?

He told me, when Fender bought Charvel/Jackson, they didn't buy their back orders.

<font size="2" face="Verdana, Helvetica, sans-serif">That is not true.

[Greg Crowe]

Re: Fender trys to cheat on pre-Fender orders?

I think the issue here may be more between foreign distributors. Fender already had their own European distibution chains so the old Jackson distributors got dropped. If Fender's distribution chain(already in place) raised prices, that's NOT very cool.

[Luke]

Re: Fender trys to cheat on pre-Fender orders?

About the Euro Distribution, Jackson prices here in the UK have dropped loads. About half the price of what they were on most models. DK-2s were like £600-£700 RRP< now they're like £379 and £429 RPP for Graphics, where graphics were £800 or something stupid.

[Toby]

Re: Fender trys to cheat on pre-Fender orders?

The problem is solved.

Thanks of Kevin Easton, I was able to let the responsible people at Fender Europe to be aware of my troubles. The sales director remembered that he committed that my pre-Fender order will be delivered through the pre-Fender distributor. Accidentally, his colleages didn't know about. Now, my guitar will be delivered as committed by the pre-Fender distributor at the agreed price. Fender apologized for the mistake. Everything is fine now.

[Hotrodder]

Re: Fender trys to cheat on pre-Fender orders?

Kevin Rocks! [img]graemlins/headbang.gif[/img]

[Steve]

Re: Fender trys to cheat on pre-Fender orders?

Originally posted by Toby:
The problem is solved.

Thanks of Kevin Easton, I was able to let the responsible people at Fender Europe to be aware of my troubles. The sales director remembered that he committed that my pre-Fender order will be delivered through the pre-Fender distributor. Accidentally, his colleages didn't know about. Now, my guitar will be delivered as committed by the pre-Fender distributor at the agreed price. Fender apologized for the mistake. Everything is fine now.

<font size="2" face="Verdana, Helvetica, sans-serif">yep Kevin is the man ! glad it all worked out for ya ! //Steve

[~K~]

Re: Fender trys to cheat on pre-Fender orders?

Congrats Toby... Glad you got it worked out .. Kudos to Kevin E for helping ya ...

[McD]

Re: Fender trys to cheat on pre-Fender orders?

I thought I'd sit back and watch this one... anyway, your guitar has been on order since December. We DID and DO honor past sales; however, AMIC didn't provide us with an accurate open order report - which makes it REAL difficult!

[~K~]

Re: Fender trys to cheat on pre-Fender orders?

Just for the record Toby's guitar was on order way back when my bigmouth was first ordered. So if they are show December there must be a clerical error somewhere ..

[ May 24, 2003, 11:04 AM: Message edited by: KMaynard ]

[McD]

Re: Fender trys to cheat on pre-Fender orders?

No, that's when we got it into our system... the guitar is about done. I told Kevin to let him know that it's in the Rub Rack... Anyway, it was tough trying to find out who ordered the guitars in the Custom Shop ... the last thing I want to do is build someone's dream guitar and sell it to someone else!!!

Anyway, he's getting his guitar, so it's a good ending...

Originally posted by KMaynard:
Just for the record Toby's guitar was on order way back when my bigmouth was first ordered. So if they are show December there must be a clerical error somewhere ..

<font size="2" face="Verdana, Helvetica, sans-serif">

[Toby]

Re: Fender trys to cheat on pre-Fender orders?

I am very grateful to KEvil.

I ordered the guitar at Mai - 17 - 2002. The work order sheet says order date June - 12 - 2002. When I had a phone talk with the sales manager at Fender Germany last Monday, he told me that he didn't had my order in the computer before my dealer asked about last week. I can imagine that it can be difficult to integrate a company from one corporate group into another. Anyway, I am glad about the good ending.