Is there a Jackson Customer Service Email Address?

[V-man]

I have checked the site two or three times now and it is easily the most unfriendly site in terms of customer service. There is no "contact us" link, and the "support" link does anything but. TIA.

[rjohnstone]

I've never known them to have an email address.

JACKSON GUITARS
8860 EAST CHAPARRAL ROAD - SUITE 100
SCOTTSDALE, ARIZONA 85250-2618 - USA
Phone: 480-596-9690

[WarPig]

I hunted around on their website, and found [email protected]

I sent them an e-mail on March 7, which still has not been answered.

[Spivonious]

I think you'd be better off calling them. At least then you'll get a person (if calling during business hours, that is).

[V-man]

called them 20 min after they were supposed to be in business. Stellar start so far.

[neilli]

Drop McD a PM here

[mattmarathon]

Jackson Consumer Relations 480-596-7195

[RacerX]

I have an email address for the custom shop in Corona. However, if I tell ya, I have to kill ya! Bwahahahaha

[rjohnstone]

I hunted around on their website, and found [email protected]

I sent them an e-mail on March 7, which still has not been answered.

Don't hold your breath... I don't think that email address is even monitored.

Your best bet is to just PM McD or Bionic.

[RacerX]

I have checked the site two or three times now and it is easily the most unfriendly site in terms of customer service. There is no "contact us" link, and the "support" link does anything but. TIA.

Well, what is your burning question, newguy?

Maybe we can help! :idea:

The JCF in general will have more knowledge on a lot of things than some Fender dude in Arizona.

R

[ADR]

"The JCF in general will have more knowledge on a lot of things than some Fender dude in Arizona".

Right on

[V-man]

Thanks for the help guys. Actually, the number worked out and I got most of the questions answered. But I do have two that haven't been solved...

In terms of actual production numbers,

does anybody actually know how many

'92' Tribute vintage tremolos were made?
'92' Tribute Floyd-Rose Tremolos were made?
'92' Players Choice Series were made?

[sully]

no, but less than the schaller floyded versions.
no, but more than the v-trem version
nope.

and i can bet that no one currently at jackson can tell you, either.

[roodyrocker]

Sully is right. I heard back at the time that 200 of the PCS and 200 LTD's were made. Of the LTD's about 30 were vintage trem and the rest were Schaller/Floyds. Don't know if these numbers are indeed accurate. I have an LTD that is number 196 so I assume the 200 number is close to correct. BTW, I'm assuming by PCS you are refering to the Rhoads PCS and not other PCS series guitars. I bought my PCS brand new as soon as it arrived at the local dealer in 1994

[Musician78]

Don't hold your breath... I don't think that email address is even monitored.

Your best bet is to just PM McD or Bionic.

It's definately monitored. I sent a mail there and got a response almost immediately.. several in fact, going back and forth about a guitar I wanted in a certain color that they no longer offer for that guitar... but for others.... Talked to a dude named Ed Treat.