Not an encouraging sign about this Carvin CSA.

[texasfury]

.

[UFORocks]

Maybe they really dont have replacements in their "parts catalog". Who knows, maybe "-Jason G" is just some monkey sitting at a cubicle in canada. Might sound nuts, but take it from someone in the out sourcing business, it's definitely a possibility.

I know there's a guy over at the guitar lodge forums who's real big into carvins... Ridiculously so, his forum name is "FastRedPonyCar". I know he's pretty big over at the carvin forums a well, but dont know his name there. Anyway, the point is, if anyone can tell you how to actually get an answer from Carvin about the parts your looking for, he can.

Hope this helps.

Later,

Steve


Edit: PS. no direct offence to monkeys sitting at cubicles in canada was intended..

[danastas]

Some of the Carvin service people are great, some are creeps. Try calling again. And is it under warranty?

[toejam]

One wonders if they even know the basics of their parts line. I asked about getting a replacement polepiece for my M22SD (which I lost while cleaning it). They simply screw out with an allen wrench. Here's the response.

So why the hell did you unscrew it all the way out?!? A toothbrush would have worked fine for cleaning it without pulling it out. I've never heard of anybody stocking replacement pole pieces.

[StukaJU87]

Get on your knees with a flashlight and find that thing.

[Twisteramps]

So why the hell did you unscrew it all the way out?!? A toothbrush would have worked fine for cleaning it without pulling it out. I've never heard of anybody stocking replacement pole pieces.

I would think they would have parts handy if the guitars were manufactured there. Sounds like a Carvin employee was trying to sell a pickup instead of a .25 screw though.

Pete

[beaner]

They really are nothing more than set screws. Pull another one out and take it with you to a real hardware store (not like Home Depot or Lowes) and you might get one. Otherwise places online like McMaster-Carr ( http://www.mcmaster.com/ ) will likely have them. The problem with the online places is you have to buy a bag of 100 or so. Really depends on whether that one pole piece is worth about $10 to you.

Or follow Stukas advice, plus use a magnet.

[toejam]

I would think they would have parts handy if the guitars were manufactured there. Sounds like a Carvin employee was trying to sell a pickup instead of a .25 screw though.

Pete

Good point.

[texasfury]

.

[jim777]

They should be able to get you a polepiece; that's just ridiculous. If you call DiMarzio and say "My Blaze shipped with silver polepieces and I needed black" they'll send you black poles. Call them back.

[ChickenScratch]

Crap, I'm looking for the email of a really helpfull dude at Carvin who sorted out an issue for me once. If/when I find it I'll postit for you. But yeah, that screw you should be able to find at your local hardware shop.

[lerxstcat]

I always find, that "what's your name" coupled with "may I speak to your supervisor then?" gets the assholes to lighten up. If they don't then their supervisor will, or HIS supervisor will. Eventually you usually get to someone who will accomodate you just so they can get back to what they were doing before you called. It probably IS not a standard sold part, but a little squeaking and you'll get greased.

[RacerX]

get to someone who will accomodate you just so they can get back to what they were doing before you called.

Like surfing for porn?

[jim777]

The guy's name is Charles or Chaz or something. He's the phone sales manager.

[charvelguy]

buy a junk Carvin pickup and use it for parts. I think I may even have one lying about.

I tried to get an eyelet for a string thru body on my Schecter Ex and the customer dept could not accomadate me with a geniune part.