last minute changes to the CS Star specs

[vector]

Then they haven't started. LOL
Seriously, if they projected a 2 year delivery date, and that date is March of 2014, then, if what you say is true, I doubt they've started.

[Dog Boy]

Ha ha...I read your first post as, "So after 13 years go by awaiting my custom Star...". I was going wtf?

[shreddermon]

Changing specs ain't advisable. And they have every right to just say no. After all, you and/or the dealer signed off on the work order as "final". And, as others have said, the risk of spec mistakes increases.

That said, I recently had to change a work order myself. Although it was because I noticed that J/C had mistakenly changed the body style on me. Luckily, they accommodated it because it was their own error.

[Dave Rocks]

Changing specs ain't advisable. And they have every right to just say no. After all, you and/or the dealer signed off on the work order as "final". And, as others have said, the risk of spec mistakes increases.

That said, I recently had to change a work order myself. Although it was because I noticed that J/C had mistakenly changed the body style on me. Luckily, they accommodated it because it was their own error.

If the guitar has not been started and you can communicate in detail what you want, especially to Kurt, you have no risk of more mistakes - that statement is crazy. To change the fret board wood is simple - they cross of maple and write in ebony - tell me how that's gonna get screwed up?

[Dave Rocks]

Then they haven't started. LOL
Seriously, if they projected a 2 year delivery date, and that date is March of 2014, then, if what you say is true, I doubt they've started.

Your dealer should be able to get status quickly and easily....

[shreddermon]

If the guitar has not been started and you can communicate in detail what you want, especially to Kurt, you have no risk of more mistakes - that statement is crazy. To change the fret board wood is simple - they cross of maple and write in ebony - tell me how that's gonna get screwed up?

Not crazy at all. It's factual, personal experience. This has happened to me several times through the years. I can't tell you how many times I've submitted corrections to draft work orders, and Jackson sends back a revised version with other random changes that weren't requested. So then we have to go through another round of corrections all over again. This can happen several times, until the work order is finally right and locked down.


That's exactly what happened in my scenario described above. In the final round of changes, they randomly changed the body style on me. And I didn't notice their mistake until much later, because it wasn't a change that I submitted.

[Dave Rocks]

Not crazy at all. It's factual, personal experience. This has happened to me several times through the years. I can't tell you how many times I've submitted corrections to draft work orders, and Jackson sends back a revised version with other random changes that weren't requested. So then we have to go through another round of corrections all over again. This can happen several times, until the work order is finally right and locked down.


That's exactly what happened in my scenario described above. In the final round of changes, they randomly changed the body style on me. And I didn't notice their mistake until much later, because it wasn't a change that I submitted.

I'm not doubting that but with Kurt reviewing specs now, I doubt it would be an issue. The changes I made were between him and I only, my dealer did not even know and no one else at Jackson knew, or needed to know. It did not require new work orders, he took his pen out and wrote the change on the W/O - it was that simple.

Part of his job (as he told me) is to review specs with customers to be sure they are correct. He told me that my specs were the best they ever saw (I provided a 10 page write up with photos). Even with that, they could not get a binding color I wanted so we made a change. And, we fine tuned the pup route I wanted.

[RR05xx]

If the guitar has not been started and you can communicate in detail what you want, especially to Kurt, you have no risk of more mistakes - that statement is crazy. To change the fret board wood is simple - they cross of maple and write in ebony - tell me how that's gonna get screwed up?

LOL! I wish I could tell you how, but things get screwed up! Part of the issue as I understood it is it's not like they have the original that you sign off on fed ex'd to the CS, what happened to me is that they ended up building the original older version of he specs instead of the most recent one after everyone agreed to and confirmed the change.

If your experience has been different with the CS, then you have been lucky from what I can tell.

[shreddermon]

+1

Besides, as helpful as Kurt can be (...He was with me, too, getting my problem Soloist fixed promptly. Thanks again, Kurt!), he's not the guy doing the custom shop work orders, anyway. As I understand it, Kurt is the production manager. Definitely important, but a different role.

[Dave Rocks]

+1

Besides, as helpful as Kurt can be (...He was with me, too, getting my problem Soloist fixed promptly. Thanks again, Kurt!), he's not the guy doing the custom shop work orders, anyway. As I understand it, Kurt is the production manager. Definitely important, but a different role.

What Kurt explained to me when I met him is: He will be looking over all W/O's and contacting customers / dealers to get clarification on any specs that are not clear.

The 2 I have in the works now are going very well, however, just this week they made a tiny mistake and it's actually a bit hard to call it a mistake and we resolved it quickly with no need to go backwards.

I'm not patting myself on the back, but I created very detailed spec sheets and forced Jackson to attached them to the workorder and guess what? They did!

My point is, I'm not saying mistakes can't and won't happen, I'm saying changing something like the finger board wood should be a no-brainer.

And too RR05xx - All of my correspondance has been electronic so yes, they have the exact information that went to my dealer.

When my guitars are done, I'd be happy to share my spec sheets with anyone that wants a copy to use as reference.

[vector]

I'm taking it as good sign that I got an email from Matt with the new work order reflecting the changes.

[vector]

Speaking of- went from maple board with dots to ebony with green sharkies and a 12th fret custom inlay. Oh hell yeah!

[JonSick]

I'm spec'ing one as we speak. I have been for a few months actually. I have a lot of construction paper, printed out several guitars and cut them up with scissors. I have two specs final'd just trying to decide what to go for. I think I know though!

I like to make sure I'm 100% happy before bothering my dealer.

[vector]

I'm spec'ing one as we speak. I have been for a few months actually. I have a lot of construction paper, printed out several guitars and cut them up with scissors. I have two specs final'd just trying to decide what to go for. I think I know though!

I like to make sure I'm 100% happy before bothering my dealer.

Couple of things came to mind reading this /\

1) Sounds like an awful lot of work. Have you tried the JCF's guitar generator? http://www.jcfonline.com/guitargen/L...mGuitarGen.htm (You do need to be a paying member to use if I'm not mistaken...)
2) You're not bothering your dealer. You're giving him/her business. Likely, they will be grateful and will understand the desire to get a custom order right, especially given the cost and the time involved. Even if it involves a last minute revision. And even if they don't understand occasional changes, hopefully they are professional enough to keep it to themselves.

[vector]

The new revised version:



Old version: