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Hi guys. Finally had the coin to drop on Jackson Custom Shop. Pulled the trigger on 2013 red soloist, maple board, dots-sweet axe. Seller brought it to me. Went to my techs to put strings on/intonate/set-up. Guitar checked out great, no breaks ect. Added new strings (10-46 standard tuning) that's when problems started to crop up. Treble side saddles riding up the tail of the floyd reducing the travel of fine adjust. 12th fret measures perfect. Measured 24 7/8" to the bridge post. I always thought this needed to be firm at 25"? ( my question part of the post)
Email sent to FMIC, FMIC replys, call'd them, referred to local repair station. Repair station calls back says FMIC does'nt warranty second hand buyer. Says they have no guarantee it was'nt altered at some point.blah blah blah. Who the hell is going to dow/redrill posts and miss it, plus there is no seem showing if it had been.
So basically I have a 2K priced instrument that is "wrong". I have a Gotoh/Floyd that may offer more saddle travel but that's the only option-an 1/8th inch may still to much to compensate. Fortunately the seller/broker is understanding and may offer refund/store credit as he may not be the orig buyer as well. Regardless here is an example of a custom shop level instrument the was made incorrect. At this point I'd pay shipping both ways to get this corrected by the shop or taken out of circulation . My local guy can dow,reset but there is no way this should have to happen for a custom shop instrument. WTF
I may be showing my age here but there was a time and you ordered your Jackson from a manual and I guarantee you the guitar did not ship not being able to intonate. Further more if I was the first owner and had the luxury of returning it, it would piss me off losing a new instrument to an issue that should have never made it to the shipping door.
Any suggestions? I really like the guitar otherwise and may invest more into it to it to repair. Absolutely no way i'd feel comfortable selling even at a loss. Strangely there are a few new red custom shop soloist selling new at reduced pricing. Coincidence? I really want to be a happy Jackson owner.
Email sent to FMIC, FMIC replys, call'd them, referred to local repair station. Repair station calls back says FMIC does'nt warranty second hand buyer. Says they have no guarantee it was'nt altered at some point.blah blah blah. Who the hell is going to dow/redrill posts and miss it, plus there is no seem showing if it had been.
So basically I have a 2K priced instrument that is "wrong". I have a Gotoh/Floyd that may offer more saddle travel but that's the only option-an 1/8th inch may still to much to compensate. Fortunately the seller/broker is understanding and may offer refund/store credit as he may not be the orig buyer as well. Regardless here is an example of a custom shop level instrument the was made incorrect. At this point I'd pay shipping both ways to get this corrected by the shop or taken out of circulation . My local guy can dow,reset but there is no way this should have to happen for a custom shop instrument. WTF
I may be showing my age here but there was a time and you ordered your Jackson from a manual and I guarantee you the guitar did not ship not being able to intonate. Further more if I was the first owner and had the luxury of returning it, it would piss me off losing a new instrument to an issue that should have never made it to the shipping door.
Any suggestions? I really like the guitar otherwise and may invest more into it to it to repair. Absolutely no way i'd feel comfortable selling even at a loss. Strangely there are a few new red custom shop soloist selling new at reduced pricing. Coincidence? I really want to be a happy Jackson owner.
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