OK, I\'ve offcially had now!
Update! I've been on the phone with Fender everyday this week and still could not get an answer until yesterday. They told me that it would be shipped out soon, but they were waiting for a tracking # from Corona and they would get me that tracking # ASAP. I was about to cal Fender again this afternoon when I got a call from Daddarios (the Fender dealer that sent it out) telling me that My guitar is in. This is awesome news! So I go down to pick it up and this is what I find
They replaced the G&G case with the standard ABS Jackson case. This was OK with me becasue I feel that they fit the SLATQH's much better than the G&G's, but IT"S A USED CASE! I wasn't sure at first, but it has a few scuffs adn there is one corner that is pushed in. It's used. Then I check out the repair to the finish cracks and it appears that they scuffed it up, resprayed clear over it and buffed it out. You cannot feel it anymore, BUT I CAN STILL SEE THE CRACK IN THE CLEAR OVER THE BINDING!. Technically, it's fixed, but cosmetically, it's not brand new. In my opinion, this hurts the value of the guitar. This was a brand new guitar. I paid a lot for it. Am I wrong in thinking that this is unacceptable? I will post a pic of it later tonight when I cool off.
I love Jackson guitars. I always have. I have a custom shop on order and the limited Chlorine coming at the end of the month, but I have to say that I am very disappointed in way that this has been delt with. It's my opinion that this is a "good enough" fix when it should have been a "like new" fix. Please let me know what you all think about this. I am going to call back Fender and see what they say, but I'm not hopeful that this will get resolved.
Update! I've been on the phone with Fender everyday this week and still could not get an answer until yesterday. They told me that it would be shipped out soon, but they were waiting for a tracking # from Corona and they would get me that tracking # ASAP. I was about to cal Fender again this afternoon when I got a call from Daddarios (the Fender dealer that sent it out) telling me that My guitar is in. This is awesome news! So I go down to pick it up and this is what I find
They replaced the G&G case with the standard ABS Jackson case. This was OK with me becasue I feel that they fit the SLATQH's much better than the G&G's, but IT"S A USED CASE! I wasn't sure at first, but it has a few scuffs adn there is one corner that is pushed in. It's used. Then I check out the repair to the finish cracks and it appears that they scuffed it up, resprayed clear over it and buffed it out. You cannot feel it anymore, BUT I CAN STILL SEE THE CRACK IN THE CLEAR OVER THE BINDING!. Technically, it's fixed, but cosmetically, it's not brand new. In my opinion, this hurts the value of the guitar. This was a brand new guitar. I paid a lot for it. Am I wrong in thinking that this is unacceptable? I will post a pic of it later tonight when I cool off.
I love Jackson guitars. I always have. I have a custom shop on order and the limited Chlorine coming at the end of the month, but I have to say that I am very disappointed in way that this has been delt with. It's my opinion that this is a "good enough" fix when it should have been a "like new" fix. Please let me know what you all think about this. I am going to call back Fender and see what they say, but I'm not hopeful that this will get resolved.
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