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Looking for some opinions/advice
what would you do / what's reasonable and fair / and hell, what can I do to fix it
I bought a custom shop Soloist, was charged $100 for 3day UPS (which costs $60) but he says thats what 'The UPS Store' charged him. OK fine, I commited to buy without asking ship $ first & I paid without mentioning my disappointment.
It gets here in 3 days, I open the box, open the case and the knob is sitting sideways on the face of the guitar. And of course there are signs on the face of the guitar that the knob 'traveled' around inside the case during its journey.
What a bumming experience, little white knurl marks and fine scratches scattered about the face of a nice black guitar.
What should be fair and reasonable as a resolution? I'm pretty sure he packed it, and went to the UPS Store as a 'nearest UPS counter'. The knob had zero tension holding it on which is hard to believe happened during transit, but 'did'.
The easiest solution would be charge back my VISA and ship it back, I'd be out maybe $30 for ground back, but no guitar, rather not as this guitar has me written all over it.
I have my own ideas, but, am I shorting myself? or overextending on him? Since the initial trauma has worn off, I'm feeling guilty for thinking about it, but then wait a minute, I bought a guitar in condition A, received in condition B, no fair.
Also what can really be done to fix it? I hear wet sand and buff every blue moon, but that just sounds crazy. Refinish is obviously kinda extreme, so do I just live with the scars, keep any refund $, and assume I bought a 'more used' guitar?
Share your knowledge! heh & Thanx BTW.
Now, the damage isn't just mad crazy, it's minor I guess (but I didn't pay for minor to begin with damnit). Ah no that isn't minor, its speckled. Where is fair middle ground...
what would you do / what's reasonable and fair / and hell, what can I do to fix it
I bought a custom shop Soloist, was charged $100 for 3day UPS (which costs $60) but he says thats what 'The UPS Store' charged him. OK fine, I commited to buy without asking ship $ first & I paid without mentioning my disappointment.
It gets here in 3 days, I open the box, open the case and the knob is sitting sideways on the face of the guitar. And of course there are signs on the face of the guitar that the knob 'traveled' around inside the case during its journey.
What a bumming experience, little white knurl marks and fine scratches scattered about the face of a nice black guitar.
What should be fair and reasonable as a resolution? I'm pretty sure he packed it, and went to the UPS Store as a 'nearest UPS counter'. The knob had zero tension holding it on which is hard to believe happened during transit, but 'did'.
The easiest solution would be charge back my VISA and ship it back, I'd be out maybe $30 for ground back, but no guitar, rather not as this guitar has me written all over it.
I have my own ideas, but, am I shorting myself? or overextending on him? Since the initial trauma has worn off, I'm feeling guilty for thinking about it, but then wait a minute, I bought a guitar in condition A, received in condition B, no fair.
Also what can really be done to fix it? I hear wet sand and buff every blue moon, but that just sounds crazy. Refinish is obviously kinda extreme, so do I just live with the scars, keep any refund $, and assume I bought a 'more used' guitar?
Share your knowledge! heh & Thanx BTW.
Now, the damage isn't just mad crazy, it's minor I guess (but I didn't pay for minor to begin with damnit). Ah no that isn't minor, its speckled. Where is fair middle ground...
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