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This will probably shock many people; I know I'm pretty amazed...Some may remember that last July/August, I checked one of my Soloists, an '87 Custom, when we flew home to Montana. My wife and I watched as the baggage handlers literally threw the case (marked fragile no less)onto the conveyor more than once. When we arrived in MT, I opened the case and the neck was snapped right at the Floyd nut. I went thru the claim process right away and tried to get them to pay to replace the guitar when we got back to STL. After 2 months of calling people, I finally reached a human being, who proceeded to reject my claim. Well, I was beyond pissed.
Well, a few weeks ago, I went back to their STL office to pick up the broken guitar. The attendant went in the back, grabbed it, and asked me the situation. I told her the whole deal and she was shocked that the claim would be rejected. She called the vp of baggage operations or something like that and he came down and looked at the guitar. He was actually polite and acted concerned. The reason it was initially rejected was because the CASE didn't have the same kind of damage that the guitar did, despite my insistence that this type of break wouldn't necessarily result in case damage. So I explained all of this to this vp guy and he said he would try and work with me on it.
Finally, someone at this corporation who gives a darn about customers and their property! On Monday, I received a check to replace the guitar with a new SL1. I didn't ask for the retail SL1 amount; I told him that I could buy a new one in the 1500 range and that was all that I was asking for. He also was cool enough to add in a couple of $100 vouchers if we ever flew United again.
So, everything turned out fine in the end. He even let me keep the guitar.
Well, a few weeks ago, I went back to their STL office to pick up the broken guitar. The attendant went in the back, grabbed it, and asked me the situation. I told her the whole deal and she was shocked that the claim would be rejected. She called the vp of baggage operations or something like that and he came down and looked at the guitar. He was actually polite and acted concerned. The reason it was initially rejected was because the CASE didn't have the same kind of damage that the guitar did, despite my insistence that this type of break wouldn't necessarily result in case damage. So I explained all of this to this vp guy and he said he would try and work with me on it.
Finally, someone at this corporation who gives a darn about customers and their property! On Monday, I received a check to replace the guitar with a new SL1. I didn't ask for the retail SL1 amount; I told him that I could buy a new one in the 1500 range and that was all that I was asking for. He also was cool enough to add in a couple of $100 vouchers if we ever flew United again.
So, everything turned out fine in the end. He even let me keep the guitar.
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