I sure would like to show you my PC1

[Shawn]

Well, I Like PRS as well, but I am still a fan of Jackson/Charvel.

I just want the damn guitar back, period.



Shawn

[npacheco]

This is probably a question for jcmktguy...Do the Jackson/Charvel/Fender shops run on the Lean philosophy? This could explain the lag in repairs. Just my $0.02 from my experience with a Lean factory.

[Flatpicker]

This is probably a question for jcmktguy...Do the Jackson/Charvel/Fender shops run on the Lean philosophy? This could explain the lag in repairs. Just my $0.02 from my experience with a Lean factory.

Lean principles are a mess.
Haven't seen a USA company pull it off correctly yet.
IMO it's because they can't get into the concept that your employees are an asset and you should respect them.

As for the neck, I can't see why it should take so long for a modular guitar. Coulden't they just ship you a new PC neck and have your tech bolt on and setup?

[npacheco]

Yeah, don' t let me get started on Lean. It is like any tool. If used right, it is a very good tool, if not...you can make a mess of things. The main problem is no one seems to adapt to their particular business...

I digress, I could go on and on but don't want to hijack the thread...

To keep it on topic, I feel for ya Shawn. Hope things end up good for you.

[Shawn]

Still Waiting............

Whats a lean?


Shawn

[quakana]

I think he means do they run the shop lean...like not enough employees to get the job done...hence the waiting. Hope you get it soon Shawn

[npacheco]

Yeah, the Lean philosophy entails many things. Some of which include: less personnel and more cross-training, components that arrive "just in time", and laying out the floor to minimize "traffic" time.

Believe me, the less you know the better. It's a pain in the @$$.

[shreddermon]

http://en.wikipedia.org/wiki/Lean_manufacturing

[Deneb]

This is what pisses me off man, Fender and Jacksons reluctance to take care of shit.

I've got a god damned 1500$ guitar with a bitch scarf joint. I don't play it, because I'm afraid it will be ruined some how. Fender won't acknowledge it. I did have a gold level Fender tech tell me to play it until it breaks and he'll back me up, but what good is it if Fender doesn't want anything to do with it?

Man I feel your pain, put it this way, at least yours is getting fixed. The dealer I bought mine from stopped carrying Jacksons right after the fact, and the customer support people at Fender treat you like a bag of shit.

I'm not rich, and I can't afford to buy several 1500$ guitars, just to find one that actually went to QC.

I know Jacksons are some of the best players out there, but damn the warranty service blows.

[kmanick]

I can't believe this is still going on.
Why can't Jackson just bolt on a new neck?
what is happening to customer service in this country?

[Deneb]

Kmanick- The put new sales over warranty work. It's easier to let a large job slide for a long time, since someone already spent the money, because your other sales are going to take care of it.

Think about my case, either they would have to give me a new guitar, or take mine, sand down the neck, find out why the scarf joint is showing, and refinish it.

They want no part of it, so it's like, screw you we'll sell more. To be honest, I've bitched about this at least 30 times on this board, and I know people are tired of hearing about it. That's basically what the company can count on to. You complain enough, people don't want to hear it and eventually just ignore it.

In his case, it's a lot easier to fix. Send a neck to the store, have it put on, ready to go.

[jcmktgguy]

Deneb - Sent you a PM yesterday, still waiting to hear back from you.

[Deneb]

PMed you back.

Sorry I didn't PM you back sooner. The JCF changed the forums recently, and there used to be a white envelope when you had a new PM. Now I don't even look in the corner where the PM's are.

[Flatpicker]

http://en.wikipedia.org/wiki/Lean_manufacturing

Nice link.
It makes perfect sense in theory. In practice? Not so much.

"The Toyota Way" has become the bible around here.
It has it's good points. It's just that implementation requires a mindset shift that most companies can't handle.

[danastas]

Yeah, the Lean philosophy entails many things. Some of which include: less personnel and more cross-training, components that arrive "just in time", and laying out the floor to minimize "traffic" time.

Believe me, the less you know the better. It's a pain in the @$$.

Also, there's been a change in the commodity laws. If you keep too much product in stock, your capital taxes go up. Can't afford to warehouse it. That's why Just in Time applied. Otherwise, you can have personnel do it in an orderly way, and then you could simply store a finished product until it was ordered. Or else store the materials, which are also taxed.