SL2HT Problems

[jcm800x]

I called the store today and he called Fender for me, no word yet. I dropped it off late May and it is now August, how long does it take?

[Sidk]

I called the store today and he called Fender for me, no word yet. I dropped it off late May and it is now August, how long does it take?

Mine took a hair over 4 months to get back. I think they just heated the neck in a press untill it was straight.

[jcm800x]

I hope they don't do that to mine!

[MikeStrat]

I just got into this thread today and I think he should have been given a refund. I'm not trying to slam any dealers with this but if a 2 month old Jackson gets a twisted neck, Jackson should either replace it or take it back and the dealer should get a credit and the customer should get their money back. I just took a PC1 that had a few problems back to a dealer (over 30 days later) and got my money back. I was originally going to have them order a new one but I didn't feel I should have to wait another 8-10 months for a replacement. I love Jackson guitars and I respect the dealers but that is a fucked up deal there! I guess it all depends how you play the game.

[sl2lover]

Well I agree that wood isn't perfect!! Neither are dealers! Or guitars, and especially cars for that matter! But he should have the option of getting his $ back, or sending back to fix for however long it takes Jackson to fix it! Bottom line!!

[vwall]

Let me reiterate this:

-----------------------------------
"And REFUND> you emailed me 3 months AFTER you bought it.
You purchased in FEB 06.
Refunds dont work that way my man."
------------------------------------

I think thats unreasonable for ANY fn retail company to assume liability for a product sold.
30-60 days is pushing it already unless the dealer warranty is CLEARLY posted.
Deal with Jackson, they built it, they give the warranty.
Who are we as consumers to tell a company how long they should take to warranty something out?
Yeah we expect one thing and conceive what we think is reasonable and never get it. Im not saying i agree with the time delays....
Thats just the nature of it.
Dont like it, go buy 51% of the stock shares of FMIC and go run the company how you want.

Im tired of unreasonable expectations all the way around....
Wake up america!!!!!!

Get an understanding of micro/macro economics!

[toejam]

Let me reiterate this:

-----------------------------------
"And REFUND> you emailed me 3 months AFTER you bought it.
You purchased in FEB 06.
Refunds dont work that way my man."
------------------------------------

I think thats unreasonable for ANY fn retail company to assume liability for a product sold.
30-60 days is pushing it already unless the dealer warranty is CLEARLY posted.
Deal with Jackson, they built it, they give the warranty.
Who are we as consumers to tell a company how long they should take to warranty something out?
Yeah we expect one thing and conceive what we think is reasonable and never get it. Im not saying i agree with the time delays....
Thats just the nature of it.
Dont like it, go buy 51% of the stock shares of FMIC and go run the company how you want.

Im tired of unreasonable expectations all the way around....
Wake up america!!!!!!

Get an understanding of micro/macro economics!

Scott, have I told you lately that I love you?

[JACKSONFREAK]

Well what about a swap out? I know if something like this happened at my work and we had another one of the same thing we wouldve swapped ot out and sent the guitar with the evil neck back to Fender for a credit. U.S.A. jacksons have a lifetime warranty against manufactorer deffects in craftsmanship and materials. A twisted neck regardless of wheather conditions form point to A point B is a warrnty isshue especailly since the truss rod is all the way loose and not doing anything to the position of the neck. Scott no disrespect meant towards in anyway. Imjust stating another point of view on customer service as an option for maybe the future if this happens again. And yeah it sometimes takes quite a while for Jackson to get a warranty job fixed. They have a lot goin on there. They probably have to asertain the right course of action for the. Whetehr it ebe replace the guitar, put on a new neck and refinishe the guitar,or build a new one. The build new one is probably the longest result as that can take several months. so the longer the wait the better the possable result. They may be giving you a brand new guitar. So just relax and let the pros handle it.
Gil

[Zerberus]

......I bought mine and had the volume pot go bad in 1 week, .....

SO CTS´s Quality issues are Jackson´s fault now??

Do you also complain at McDonalds that the Whopper you bought that morning at BK sucked?

I hope they don't do that to mine!

???????????????????????????????

Either you have zero knowledge of guitar repair or you´re just complaining becasue you want to bitch at something, regardless of what..

You would honestly prefer it to be done in an unprofessional fashion???

Bottom line: The heat press has been a tried and true method for correcting neck warps and bows for longer than anyone here has been alive, much less building, repairing or playing guitar.

Jeezus, everytime I read a thread like this, I immediately realize why I closed my retail shop: I was sick and tired of people whining and not having any idea why or what about.... but of course it´s all the fault of one or 2 people, even if the only fault is an unreasonable expectation of the customer on how his ( in this case apparently legit) issue should be handled.

Like Scott said, Get a Clue, World... it´s unfortunately not just America where People is usually an acronym for

Parasitic
Egotistical
Oblivious
Pompous
Lying
Entities

[MEX3]

I donnow...If I wanted a new guitar with a warped neck heat pressed, I'd take it to a local guy and have it back in a couple days. If it's going back to the factory for 5 months, I would hope they did more than that. Just my parasitic .02

[Zerberus]

I donnow...If I wanted a new guitar with a warped neck heat pressed, I'd take it to a local guy and have it back in a couple days. If it's going back to the factory for 5 months, I would hope they did more than that. Just my parasitic .02

It´s fully up to the customer to decide whether to void the warranty by having an unauthorized tech do work. The only upside I see to this is the faster turnaround. The downside is that there´s a reason he´s not authorized... Taking my Gibson to a hack 15 years ago is the whoe reason I learned the craft in the first place, becasue he essentially trashed it on a refret. If you´d prefer that risk, be my guest

If I were the manufacturer, I would assume that the customer want´s his guitar repaired in the best way possible, and as fast as possible. But instead the customer would prefer lots of busywork just for the sake of doing it, taking more time and costing more money? Once again, Economics. JCMI is not a charity, and they should not be viewed or treated as such.

I mean, I don´t tell pilots how to fly planes (though I DO have a license myself), or tell a Mechanic how to fix cars. Please god WHY should luthierie be any different, just because dozens of wannabe luthiers think that a Warmoth and a neckthru Jackson are the same thing and refuse to accept that there´s a reason we had to be trained to do this? NOT

[metalboots]

In my opinion; Jackson USA guitars being built today simply do not have the same quality as San Dimas and Ontario era product. Specifically the neck quality and the quality of wood used. The craftsmanship of an import bolt on Charvel from the late 80's is of higher structural quality that current neck thru USA Jackson necks; again this is only my opinion from owning tons of guitars through the years. Sorry if I sound arrogant or mis-informed; but I will not be buying any post 2002 Jackson's anymore....

[Zerberus]

Just leaves more for us, so I don´t think anyone will be mad

[Bengal65]

Just leaves more for us, so I don´t think anyone will be mad

Ditto +1, thank you very much.
I build guitars for myself from scratch and some from manufactured parts. In understanding what is required to build a high quality guitar, I think I have some experience. I believe the build quality is second to none on the new USA and import Jacksons.
There will be more selection of guitars out there to choose from

[Chameleonfong]

This is better than "Days of our Lives!!" bwhahaha