Beware of buying from the Online Jackson Shop

[Bengal65]

Fender should have offered to pay for shipping on the return. The product was not as depicted in the catalog. There should be no cost to the buyer. Remember the saying; "the customer is always right". And yes, within reason.

[razorsedge86]

Does anyone know why they don´t ship to Europe?

[DannyM]

Send it back for a refund or do a charge back if they arent working with you to fix their f#ck up.

[DannyM]

Keep the white out you can use it to draw Shark Fins on your import Jackson Dinky neck:ROTF:

BURRRRRRNNNNN!

[Zerberus]

Does anyone know why they don´t ship to Europe?

Becasue Fender Europe is responsible for distribution over here

[NextInLine]

Read the terms of use:

Reasonable efforts are taken to ensure the accuracy and integrity of information and related materials provided by FMIC on this Web Site, but FMIC is not responsible for misprints, out-of-date information, technical or pricing inaccuracies, typographical or other errors appearing on this Web Site, the Web Sites of any FMIC dealer or distributor or any other Web Site. Information and related materials are subject to change without notice. This Web Site and all information and related materials it contains are provided "AS IS." FMIC makes no representation or warranty whatsoever regarding the completeness, accuracy, currency, or adequacy of, or the suitability, functionality, availability, or operation of this Web Site or the information or materials it contains. By using this Web Site, you assume the risk that the information and materials on this Web Site may be incomplete, inaccurate, out of date, or may not meet your needs and requirements. FMIC SPECIFICALLY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT WITH RESPECT TO THIS WEB SITE AND THE INFORMATION GRAPHICS AND MATERIALS CONTAINED HEREIN.

I wouldn't buy anything under these terms of use. Everybody wants to get what he wants, what he thinks he is going to get...

[KLNowak]

Seriously guys as much as I love Jackson guitars their customer service is shitty. When you buy a custom guitar and they finally send to you after 12 months and it is fucked up they take another 6 months at least to fix it and send it back. Now if I just dropped the insane amount of cash they ask and it wasn't perfect bet your ass I am not waiting another 6 months to get the fucker back!

[Bert]

I've also not had the best experience... I bought an XL shirt and they sent me a L. I didn't notice it either until I had it opened & washed and tried to put it on.... at that point it wasn't worth the hassle of a return.

[mulder1966]

"Keep the white out you can use it to draw Shark Fins on your import Jackson Dinky neck"

You should realize that many here have collections worth as much as some peoples houses. Just a headsup Bro...

[bratfink]

You should realize that many here have collections worth as much as some peoples houses. Just a headsup Bro...

That's as maybe, doesn't give anyone the right to bash a newb though. They tried and got served. I say fair play.

[levantin]

Read the terms of use:

Reasonable efforts are taken to ensure the accuracy and integrity of information and related materials provided by FMIC on this Web Site, but FMIC is not responsible for misprints, out-of-date information, technical or pricing inaccuracies, typographical or other errors appearing on this Web Site, the Web Sites of any FMIC dealer or distributor or any other Web Site. Information and related materials are subject to change without notice. This Web Site and all information and related materials it contains are provided "AS IS." FMIC makes no representation or warranty whatsoever regarding the completeness, accuracy, currency, or adequacy of, or the suitability, functionality, availability, or operation of this Web Site or the information or materials it contains. By using this Web Site, you assume the risk that the information and materials on this Web Site may be incomplete, inaccurate, out of date, or may not meet your needs and requirements. FMIC SPECIFICALLY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT WITH RESPECT TO THIS WEB SITE AND THE INFORMATION GRAPHICS AND MATERIALS CONTAINED HEREIN.

So basically, this means that when you order a t-shirt and recieve a plastic turd, Fender aint responsible, even though they shipped it. That sounds like a great basis for great customer service.

[Tekky]

So basically, this means that when you order a t-shirt and recieve a plastic turd, Fender aint responsible, even though they shipped it. That sounds like a great basis for great customer service.

How far out of context do you want to take this?

The disclaimer is to cover small variances like... 3 missing words on a shirt. If you order shirt X and you get shirt Y, then you have a legitimate beef. But a slight variance between shirts isn't something to get your Vickies twisted over.

[Hambucker]

Seriously guys as much as I love Jackson guitars their customer service is shitty. When you buy a custom guitar and they finally send to you after 12 months and it is fucked up they take another 6 months at least to fix it and send it back. Now if I just dropped the insane amount of cash they ask and it wasn't perfect bet your ass I am not waiting another 6 months to get the fucker back!

Out of context.
(Jackson guitars are not the ones taking care of the shirts)

So basically, this means that when you order a t-shirt and recieve a plastic turd, Fender aint responsible, even though they shipped it. That sounds like a great basis for great customer service.

Out of context.
There is no turd involved here.

That's as maybe, doesn't give anyone the right to bash a newb though. They tried and got served. I say fair play.

Out of context.
Please stay on the main subject.

I would pay money for a Jackson Dr. Phil glass...

Finally! Someone's within the subject!
This thread needs way more Jackson's Dr.Phil glass!