Kevin Easton

[Tekky]

Re: Kevin Easton

Sorry, I don't believe in the "sue everybody" mentality. Plain and simple, Easton Guitars is the sole responsible party. If I read this thread correctly, JCMI doesn't seem to have any liability in this matter at all. Besides, the only course of action JCMI would have would be to remove Easton Guitars as a dealer, which they already have.

[442w30]

Re: Kevin Easton

I don't believe in litigation typically either, but at the time he placed an order, Easton was an agent of Jackson. Micha was doing business with Jackson through Easton. Therefore, I think Micha should be able to pressure Jackson to make it right and Jackson should collect on Easton.

That would all depend on if there were some sort of receipt or contract for the work order from Easton.

It just 'seems' like it should work this way.

If you give your money to a store clerk and they take it home instead of putting it in the register and you never recieve your goods, then the company owes you the goods and fires/files charges against the employee.

This is a little different because Easton wasn't a Jackson employee, but was a trusted Jackson dealer which surely means Jackson has some responsibility for the actions of it's dealers?

I guess we need to see what a dealer's relationship and responsibilities are to/from Jackson in the Authorized Dealer Contract. It can't be just 'we let you resell our stuff' it seems like there would be things in there about service levels expected from both sides.

[dinkyjacksonman]

Re: Kevin Easton

I think what we all should do is to call the liquor stores in the area Kevin lives and tell them to stop selling tequila to him.
See what happens next.
[img]/images/graemlins/laugh.gif[/img]

[txcharvel]

Re: Kevin Easton

I didn't say to sue Jackson nor do I assume the "sue everybody mentality (you assume to much here). Far from that, I'm talking about doing what is right and honorable.

Example: If a representive of my company ripped somebody off collecting funds for goods and services and then not delivering said goods and services, I could potentially be held responsible for delivering the goods and services even if I never received the funds. Beyond that, this said employee used my good name and reputation to gain the trust of his customer and to eventually rip them off. To protect my reputation I would at least step up and try to help the individual recover their money, even if I was not held responsible. Why, because it's the honorable thing to do.

Kevin Easton used Jackson's name and reputation to gain Micha's trust. He used his standing as an authorized dealer to take a deposit for a guitar. This guitar was never delivered and the representative for Jackson made off with the money.

A company who delivers it's goods through a network of "authorized dealers" has to be very careful who they choose. In this case Jackson screwed up and a customer of theirs got ripped off.

If this were my customer I would do everything I could do make it right.

[Tekky]

Re: Kevin Easton

Maybe the phrase "Sue everybody mentality" was a little harsh, but the point is that going after JCMI legally or verbally is not the route to go.

If I understand the retail world correctly, Micha does buisness with Easton Guitars who in turn does business with JCMI. In this situation, the JCMI/Easton Guitars transaction never happened. Therefore JCMI is not liable. All promises were made by Easton Guitars to Micha, not JCMI.

I understand that Easton was an authorized dealer for JCMI, but how are they supposed to know that he'd flip out and start screwing HIS customers?

[Shawn]

Re: Kevin Easton

Absolutely JCMI has a responsibility to help in this case. When they approve a dealer to represent their product, they have typically done a thorough background check, credit check, etc... and have deemed that dealer worthy of selling their product and representing their company. When Kevin screwed the pooch, you bet your ass Jackson cared. If for no other moral reason, then legally, Kevin is fucking with their character,public appearance and reputation, whether it's truly their fault or not. Kevin is still in business, and as long as he hasnt filed bankruptcy, they should be riding his ass. Hell, who knows, he may owe them money as well.....


Shawn

[YetAnotherOne]

Re: Kevin Easton

Regardless of whether JCMI is legally culpable to Micha for the deposit it seems their dealer has stolen from him while representing them (and I think that's an issue that is far from cut-and-dried) an honorable business of that size, if made aware of a situation like this, would cough up a custom for Micha at or below cost and in short order as necessary to make the situation right with the customer. That's a small gesture for a big business but it's one that'll demonstrate that they care about their customers. Treat customers well and they'll come back and bring their friends, treat them poorly (or allow your representatives to do so) and the opposite will happen.

[SeventhSon]

Re: Kevin Easton

Yep. I'm guessing that an honest, detailed, and nicely-toned letter to JCMI will result in a satisfactory outcome.

I have done this on a number of occasions with large companies and received very positive results. I basically tell them how I have been a loyal customer (giving my past purchase history), why I am currently having a problem with them, why it's in their best interest to keep me as a loyal customer, and finally, what I think is a proper resolution to the problem.

Also, you may want to reference this thread in the letter so they can confirm the BS that you've been going through.

[charvelguy]

Re: Kevin Easton

Well after reading this fiasco, I'm thinking Kevin with Micha's bank info could spell "please rip me off more"

However, if I had a former Marine breathing down my neck, I'd probably play ball, or have a baseball bat handy for the next anticipated return.

Truly pathetic, the stalling, the avoidance is one thing, but the 200.00 for a wire transfer, packages lost, comon.. what a friggin liar!

Looking at his purchases on eBay...oh yeah.. the date rape aphrodisiac and the "here honey, slip on this cowgirl outfit"..ehh, whatever dude.

Mighty nice of Mr. Napalm to intercede for someone out of the country on their behalf. If this doesn't work Micha, seriously..it's time to get the big boys involved in a fraud complaint.

And, after getting your money back.. I'd still write to Jackson to let them know what I had to go through in an attempt to buy their product from their dealer at the time.

I guess I now know why Kevin was replaced as a dealer on the JCF. I never followed any of the JCF-02 cause I wasn't in on it.

[Tekky]

Re: Kevin Easton

[ QUOTE ]
Absolutely JCMI has a responsibility to help in this case. When they approve a dealer to represent their product, they have typically done a thorough background check, credit check, etc... and have deemed that dealer worthy of selling their product and representing their company. When Kevin screwed the pooch, you bet your ass Jackson cared. If for no other moral reason, then legally, Kevin is fucking with their character,public appearance and reputation, whether it's truly their fault or not. Kevin is still in business, and as long as he hasnt filed bankruptcy, they should be riding his ass. Hell, who knows, he may owe them money as well.....


Shawn

[/ QUOTE ]

I didn't say they didn't care, I just said I don't think they're legally responsible. Let's go over Kevin's background as we know it... Where did we all get to know him? Yes.. that's right, he worked for JCMI... As their, pardon the pun, Jackson of all trades. I don't think anybody could have forseen whether Kevin was going to flake out. Hell, we had him as our board sponsor until the JCF-YCE fiasco. A large portion of us trusted him, myself included. I've even done business with him.

Let me put this another way... Is BC Rich responsible when E* R**** sells a counterfeit BC Rich? He is an authorized BC Rich salesperson. He has been for years. He's also sold Jacksons, ESP, Gibson, Fender, you name it. There's posts and testimonials all over the web about how he's screwed people over. How come he's still in business with these companies???

Bottom line... the almighty dollar. How can the big companies afford to stay in business with a well known (or even a not known) crook? Simple... they're not liable.

[skidd]

Re: Kevin Easton

JCMI is no more responsible the the JCF is. I hope you get your money back asap!

[Tetsuo]

Re: Kevin Easton

[ QUOTE ]
[ QUOTE ]
Absolutely JCMI has a responsibility to help in this case. When they approve a dealer to represent their product, they have typically done a thorough background check, credit check, etc... and have deemed that dealer worthy of selling their product and representing their company. When Kevin screwed the pooch, you bet your ass Jackson cared. If for no other moral reason, then legally, Kevin is fucking with their character,public appearance and reputation, whether it's truly their fault or not. Kevin is still in business, and as long as he hasnt filed bankruptcy, they should be riding his ass. Hell, who knows, he may owe them money as well.....


Shawn

[/ QUOTE ]

I didn't say they didn't care, I just said I don't think they're legally responsible. Let's go over Kevin's background as we know it... Where did we all get to know him? Yes.. that's right, he worked for JCMI... As their, pardon the pun, Jackson of all trades. I don't think anybody could have forseen whether Kevin was going to flake out. Hell, we had him as our board sponsor until the JCF-YCE fiasco. A large portion of us trusted him, myself included. I've even done business with him.

Let me put this another way... Is BC Rich responsible when E* R**** sells a counterfeit BC Rich? He is an authorized BC Rich salesperson. He has been for years. He's also sold Jacksons, ESP, Gibson, Fender, you name it. There's posts and testimonials all over the web about how he's screwed people over. How come he's still in business with these companies???

Bottom line... the almighty dollar. How can the big companies afford to stay in business with a well known (or even a not known) crook? Simple... they're not liable.

[/ QUOTE ]


100% Jackson is not Liable or legally required in any way shape or form....

MOrally and in good business practice though that is a different area. IM not so humble O (this is my business) they are responsible nnot legally but responsible to keep their name without mar. When they have an authorized dealer that dealer represents them, espsecially overseas(nudge nudge) legally they don't have to do sheet but in my business (5 degrees I am degree 2) even degree #3 or #4 or #2 (me) fall down #1 still has a business responsiility from #1 to #5 (end consumer) I deal with this daily and smell a scammer and never disregard #5 (homeowner) calling me with a compaint although it is truuly not part of what we do but we take care of our product and our name from stat to finish and yes because of this we have ost money at times... But because of it we sleep well at night and have loyal customers....

[YetAnotherOne]

Re: Kevin Easton

[ QUOTE ]
100% Jackson is not Liable or legally required in any way shape or form...

[/ QUOTE ]

Interesting. What, precisely, in the interpretation of the law of agency in Texas makes you so certain this is the case?

[charvelguy]

Re: Kevin Easton

well if a priest is ex-communicated for molestation issues, who do you think has the bucks for a liability suit while he was in practice? Differing circustances for sure, but are you sure the law is not going to side a liability issue for the customer? I think it depends upon the circumstances and the contract between buyer and company. If the order never made it to Jackson and the dealer was released because of his not fulfulling order contracts and business practice, I would say Jackson did thier best to protect themselves from liability *but* are they still obligated because he was a dealer at the time, and a representative of the company at the time. I'd say to a degree, yes they are. Obviously the majority of the fault for fraud is going to fall upon the person committing it, not to mention (but I will [img]/images/graemlins/crazy.gif[/img]) international fraud.

[micha]

Re: Kevin Easton

[ QUOTE ]
I think what we all should do is to call the liquor stores in the area Kevin lives and tell them to stop selling tequila to him.
See what happens next.
[img]/images/graemlins/laugh.gif[/img]

[/ QUOTE ]

that's an interessting point!!
I think, he'd be running a nice buisness next. [img]/images/graemlins/wink.gif[/img]
did anyone have a listen to his old answering mashine?
I bet he was really kinda wasted recording this...
mundi too friedi, closed on sundays...

didn't sound sober at all.


but anyway, yesterday, I spent two hours again trying to reach him on the phone, it was friday evening on a nice day, and I had better things to do, than stay at home and listen to his answering mashine, so I left him a message, and tried to turn my calmness back a bit.
two hours later I was at a friends birthday, and just thought I'd try again, and got him on the phone immediately.
seems like ti worked somehow.

he even didn't do his "wazzup?" thing, what he always said at the beginning, he came to topic at once.

he said, he fucked it up somehow (that's his words) and he's gonna give me a new transfer together with a tracking number on monday.

it feels kind of foolish to wait again for another two days, but I think I can't go wrong, and once I do have this tracking number, I should be kind of safe.

you guys know which data I have access to with this tracking number?
is it just a confirmation that a transfer went out, or can I see the amount and date and whatever?


about this getting jackson involved; I don't think I can expect any help from them. since they never did get an order from me, they owe me nothing.
they didn't get my money, easton did, so they're not responsible. that's the way I see it.


well, I just hope to get it done soon and without the authorities. not that I'm afraid to get them involved, I've nothing to fear I guess, but I just know from my own experiences, that these things usually take a while.
at least over here things work kind of slow...
just want my money back, and I'm out of it.


I'll be back when I get some news in (preferably a tracking number), feel kinda wasted right now think I'm gonna doze a bit. [img]/images/graemlins/wink.gif[/img]
but thx again for your posts and ideas!!
I'll keep you up to date!
best regards///