From Broken Guitars to Broken Noses: Assessing The United Airlines Customer Service F

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Forbes

From Broken Guitars to Broken Noses: Assessing The United Airlines Customer Service Fiasco Forbes This week, I've heard from everybody I know, wondering how, as a customer service consultant, I would fix United Airlines' customer service failings. By “everybody,” I mean radio, TV, my cousin, my dentist, and a teacher I haven't heard from since high ... and more »

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