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DirectNews
How social media is changing travel
msnbc.com
When I first started compiling notes for this article, the United Breaks Guitars video was known mostly to musicians, having made the rounds of guitar Web ...
Airlines take to social media for damage control, customer relationsSmartBrief
Airlines Follow Passengers Onto Social Media SitesNew York Times
Social media 'a low-cost PR tool for airlines'DirectNews
Bluhalo
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