This is my GC “no guitar day” experience. I saw a nice DK2 on GC’s website last week and ordered it after being told by GC staff it was in “like new” condition. So I’m waiting for this guitar and checking the UPS tracking info online and notice only a billing scan and no origin scan or other info for days. I call UPS and they tell what day it will arrive--I wait and nothing shows up. I wait a few more days and contact GC and UPS a few times each. GC tells me they have insurance for each package they send so I am covered. UPS tells me they have no reason to believe the package ever entered the system so the insurance doesn’t cover the package. GC tells me at one point I will have to pay them and get insurance reimbursement and at another point that they will refund my money after UPS investigates.
So the guitar might appear next week but I think it’s a long shot now. I’m not sure how this will work out in the end but I doubt I’ll be paying for something I did not receive. What I was hoping would be a good experience has become a source of frustration and there isn’t much I can do about it but wait and make more phone calls.
So the guitar might appear next week but I think it’s a long shot now. I’m not sure how this will work out in the end but I doubt I’ll be paying for something I did not receive. What I was hoping would be a good experience has become a source of frustration and there isn’t much I can do about it but wait and make more phone calls.
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