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The first story:
When I got my Jackson, I were not very satisfied with my pickups so I went to install some actives. I have asked my acquaintance to help me. He said yes. A couple of weeks before that, I have replaced my volume pot because the one that came with the guitar was screwed. I had a gas soldering iron, which heated up to 650°C, and the zinc wire was melting like hell, so the solder was a bit shitty.
(This story will be included a little later, just keep reading).
Okay, two years ago we got a Music Centre, which was a blessing for some of us.
The guy that works there first seemed to be a nice guy to deal with. Okay, I said to me, he should be okay.
The thing started when I bought my Jackson guitar. Since then he is so jealous about it, that he keeps mentioning it and slamming it every time we see each other. Jackson that and Jackson this ... Okay, I have shut up his mouth by saying, that he is playing a plain Ibanez GRX70, which is somehow of a poor quality AFAIK.
He stopped talking about it for a week, then he goes again. I was starting to ignore this guy and talking about things that needed to be discussed and finally came across the thought, that there are no friendships in sales and trades.
I was trying to be nice at all time, and everyone that came to the store had a pleasant chat with me, even though we have not met before.
Then the things started. One guy came into the store about two weeks ago, saying that his pot in his Telecaster is a bit "scratchy". The guy in Music Centre (let's call him "BB" why these are his initials) told him to leave the guitar there in the guitar centre, and he will send it 150 miles away just to replace the pot! I have told the guy that brought the guitar, that I can replace his pot for free, he only had to pay for the pot. I was also having brand new 500kOhms pot at the home, and it would took max. 10 minutes to do the job. BB convinced him to send the guitar to the customer support (which has taken ONE WHOLE week to replace that damn pot!), because it was under the warranty. He told me that replaced pots can be tracked. Yeah, sure.
I also visited him today, and this was a drop over the edge. One boy came into the store (BB doesn't like to deal with amateurs that are buying their first guitars) and brought the guitar that he bought a week ago, saying that it plays bad. What I have found out is that intonation was bad. Hey, it happens, I said. Guitars that are brought directly from the store usually need some tweaks. BB again convinced the buyer that it is nonsense to simply take a screwdriver and 30 minutes of free time to set the intonation. That is why the customer support is. The other excuse was that the guitar is under the warranty. Okay, does the warranty void if you set your intonation? I guess not.
For the big finale the boy was asking about some cheapo effect processor for guitar. Then BB started to philosophize about the reverb that the boy has it on his amp. BB asked him if his amplifier does have any built-in effects. He answered with no. Then BB asked if his amp has reverb. The boy said yes, and BB said that his amp actually has the effects on it. Then I jumped it by slamming BB with informations, that reverb is usually a tank with springs, placed in the amplifier and therefore it is not the same thing as distortion, chorus, modelers, ... And I added that this (reverb) is the feature that almost every amp has. Then BB was arguing with me, that I am not concrete about my statement. There are amps that don't have reverb. I said, there truly are some without it, but I have stated that almost every amp has it.
[reaching the limits]
When the boy left I told BB not to manipulate with customers, because he will not get any profit out of them, if the guitar is under warranty and goes to the customer support centre. The only subject, that would earn money in the last place, would be the customer support centre.
Then he exploded and started saying about my laughing when someone gets a guitar to him and ask for helps. And I said this is because he is a complete jerk and amateur and always tries to make fun of everyone, especially me. I am a little overweight (~40 pounds too much, which is not a big deal really) and this is so fucking disturbing to him. But then, oh yes, then there was fire. He has written his own destiny by saying that he has some informations about my "guitar service" abilities. He told me about my solder that was like shit. Oh man, that blew me off, I grabbed my stuff, turned on a car and left the shop. The only thing that I have said is that some people should be more consistent, and that pretty much summed everything up.
I will visit the local GC only when necessary from this day. [img]images/icons/mad.gif[/img]
P.S.: I feel the need to tell this to somebody ...
When I got my Jackson, I were not very satisfied with my pickups so I went to install some actives. I have asked my acquaintance to help me. He said yes. A couple of weeks before that, I have replaced my volume pot because the one that came with the guitar was screwed. I had a gas soldering iron, which heated up to 650°C, and the zinc wire was melting like hell, so the solder was a bit shitty.
(This story will be included a little later, just keep reading).
Okay, two years ago we got a Music Centre, which was a blessing for some of us.
The guy that works there first seemed to be a nice guy to deal with. Okay, I said to me, he should be okay.
The thing started when I bought my Jackson guitar. Since then he is so jealous about it, that he keeps mentioning it and slamming it every time we see each other. Jackson that and Jackson this ... Okay, I have shut up his mouth by saying, that he is playing a plain Ibanez GRX70, which is somehow of a poor quality AFAIK.
He stopped talking about it for a week, then he goes again. I was starting to ignore this guy and talking about things that needed to be discussed and finally came across the thought, that there are no friendships in sales and trades.
I was trying to be nice at all time, and everyone that came to the store had a pleasant chat with me, even though we have not met before.
Then the things started. One guy came into the store about two weeks ago, saying that his pot in his Telecaster is a bit "scratchy". The guy in Music Centre (let's call him "BB" why these are his initials) told him to leave the guitar there in the guitar centre, and he will send it 150 miles away just to replace the pot! I have told the guy that brought the guitar, that I can replace his pot for free, he only had to pay for the pot. I was also having brand new 500kOhms pot at the home, and it would took max. 10 minutes to do the job. BB convinced him to send the guitar to the customer support (which has taken ONE WHOLE week to replace that damn pot!), because it was under the warranty. He told me that replaced pots can be tracked. Yeah, sure.
I also visited him today, and this was a drop over the edge. One boy came into the store (BB doesn't like to deal with amateurs that are buying their first guitars) and brought the guitar that he bought a week ago, saying that it plays bad. What I have found out is that intonation was bad. Hey, it happens, I said. Guitars that are brought directly from the store usually need some tweaks. BB again convinced the buyer that it is nonsense to simply take a screwdriver and 30 minutes of free time to set the intonation. That is why the customer support is. The other excuse was that the guitar is under the warranty. Okay, does the warranty void if you set your intonation? I guess not.
For the big finale the boy was asking about some cheapo effect processor for guitar. Then BB started to philosophize about the reverb that the boy has it on his amp. BB asked him if his amplifier does have any built-in effects. He answered with no. Then BB asked if his amp has reverb. The boy said yes, and BB said that his amp actually has the effects on it. Then I jumped it by slamming BB with informations, that reverb is usually a tank with springs, placed in the amplifier and therefore it is not the same thing as distortion, chorus, modelers, ... And I added that this (reverb) is the feature that almost every amp has. Then BB was arguing with me, that I am not concrete about my statement. There are amps that don't have reverb. I said, there truly are some without it, but I have stated that almost every amp has it.
[reaching the limits]
When the boy left I told BB not to manipulate with customers, because he will not get any profit out of them, if the guitar is under warranty and goes to the customer support centre. The only subject, that would earn money in the last place, would be the customer support centre.
Then he exploded and started saying about my laughing when someone gets a guitar to him and ask for helps. And I said this is because he is a complete jerk and amateur and always tries to make fun of everyone, especially me. I am a little overweight (~40 pounds too much, which is not a big deal really) and this is so fucking disturbing to him. But then, oh yes, then there was fire. He has written his own destiny by saying that he has some informations about my "guitar service" abilities. He told me about my solder that was like shit. Oh man, that blew me off, I grabbed my stuff, turned on a car and left the shop. The only thing that I have said is that some people should be more consistent, and that pretty much summed everything up.
I will visit the local GC only when necessary from this day. [img]images/icons/mad.gif[/img]
P.S.: I feel the need to tell this to somebody ...
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