Arrogant prick in local GC

[fett]

Re: Arrogant prick in local GC

I assume you are a customer and don't work there.

[Immortal]

Re: Arrogant prick in local GC

But he was spreading lies and I cannot stand people telling things that are in conflict with the reality. I have privileges there too, but I just cannot stand the heat, when he starts blabbering about something untrue or pathetic.

I would not mind if he would be some kind of a hobby guitar technician, but he doesn't even know why trem springs are for.

[Immortal]

Re: Arrogant prick in local GC

Originally posted by fett:
I assume you are a customer and don't work there.

<font size="2" face="Verdana, Helvetica, sans-serif">Correct.

[Tekky]

Re: Arrogant prick in local GC

You're looking for sympathy? Sorry, but the way it sounds is that you're hanging out in this shop and harassing this guy when he's trying to make a living. For that I don't think you'll get any sympathy.

Set aside his methods and practices and put yourself in his shoes. Do you want someone standing over your shoulder second-guessing you while you're at work?

[lerxstcat]

Re: Arrogant prick in local GC

I'd say if you keep stepping into his dealings with the customers, you can count on getting banned from that store.

You might feel you're helping someone but
offering to replace pots on their guitars
could be seen as trying to take business from the store. If a non-authorized person works on the guitar the warranty is void. If you void the guy's warranty and can't fix the problem for some reason, are you going to buy the guy a new guitar because you erred? The store would have to buy him a new guitar if they voided his warranty, that's why they send it to an authorized rep. The week's
inconvenience is better than loss of warranty in the long run.

I'm sure you feel you're trying to help, but you need to stay out of it and keep quiet. If someone were riding you that way I'm sure you wouldn't like it either.

[Deneb]

Re: Arrogant prick in local GC

Yeah stores will tell you that it's YOUR job to call up the warranty place, and NOT offer to do a fucking thing for you. I've had it happen, on an expensive guitar (USA Jackson).

You said the guy probably has more money than anyone on the board, and is jealous of your Jackson...That doesn't make much sense. I know I make damn good money, but It probably doesn't compare to what some of the people on the board make...and in that I still have USA Jacksons.

If this guy has so much money, why the hell would he give a God damn about your Jackson?


He may be an ass, but it seems like you go out of your way to instigate him.

650 degrees celcius...that's pretty fucking hot. You're talking 1200 degrees F. You could melt Zinc, Aluminum, Tin, probably some other shit too.

why the hell would you even think of using a 650 degree celcius, gas powered soldering torch to solder a volume pot!!!???

[RacerX]

Re: Arrogant prick in local GC

He likes the band Overkill? [img]images/icons/grin.gif[/img]

[Black Mariah]

Re: Arrogant prick in local GC

Originally posted by lerxstcat:
If a non-authorized person works on the guitar the warranty is void.

<font size="2" face="Verdana, Helvetica, sans-serif">Not exactly. Most manufacturers will overlook the usual repairs (pot replacements, nut filing, and so on) since quite a few areas don't have authorized repairmen. There were quite a few times where I'd send warranty replacement parts to someone that didn't have an authorized dealer anywhere nearby. Here's your part, you find someone to fix it. There's really no easy way for the manufacturers to know what was worked on under warranty or not. Not that I condone random spares work on guitars. Far from it.

Making a customer wait a week for a repair that anyone that have half a fucking brain can do in 10 minutes is stupid. There are times when it's appropriate to send a guitar back to the manufacturer, but for something like a faulty pot it's better to just put a new one in, charge the dude $10 for your time and the pot, and have him walk away thinking he got the hookup than to make the dude wait days or weeks.

P.S.: I feel the need to tell this to somebody ...

<font size="2" face="Verdana, Helvetica, sans-serif">If this dude's being a real asspipe, talk to the manager.

[lerxstcat]

Re: Arrogant prick in local GC

Well, warranty procedures may have changed since you worked for Jackson a couple of years ago. They may also be different in Slovenia than in Texas, it's possible at least. Either way I'd say a store, if they do anything to preserve your warranty, would have to send the guitar to an authorized service center, or just tell him to call the manufacturer's rep. As other of our Euro members have posted, that can be a frustrating and time-consuming process.

In either event, Immortal has no business going into the shop trying to discredit the guy and solicit repair work. If the
sole info on his ability is that he used a gas torch to solder a guitar, then the store guy, under fire, had big ammo against Immortal. That just wasn't thinking ahead, starting that fight.

[Black Mariah]

Re: Arrogant prick in local GC

Originally posted by lerxstcat:
Well, warranty procedures may have changed since you worked for Jackson a couple of years ago. They may also be different in Slovenia than in Texas, it's possible at least.

<font size="2" face="Verdana, Helvetica, sans-serif">Manufacturers DO NOT want anyone sending anything back for any reason. It's time and money out of their pockets. If a guitar comes back for bad frets and it so happens the hardware's been replaced, or the nut's been changed, they won't care. If it came back and it was obvious someone had done a hackjob pesudo-repair on the frets, you're right that the warranty would be voided. Manufacturers recognize that sometimes it just is NOT POSSIBLE to find an authorized repairman (even in the US). As long as you're dealing with someone that knows what they're doing, it's not a big deal.

But this is WAY off topic and best talked about in another thread. [img]images/icons/grin.gif[/img]

[lerxstcat]

Re: Arrogant prick in local GC

Eh, I don't think it's far off topic since it's one thing Immortal was arguing with the store guy about, and neither of us know what that guy's store policies or
relationship with their distributors are.
Some businesses look for reasons to not
deal with the warranty.

I replaced a pot on an import for example, and the new 500k pot was too large for the import hole. The guy wouldn't touch it because he was afraid of spiderwebbing the finish, so I had to enlarge it myself. It was a used PS-2 far beyond warranty, but let's say it's a new DK-2 and Immortal cracks the finish changing the pot. Jackson won't honor that, Immortal won't want to pay for it; the owner's fucked, right?

[Immortal]

Re: Arrogant prick in local GC

The case is closed. I went to the shop, invite him for a drink and we discussed about everything. He apologizes to me about being bitchy about my work and my figure, and I apologized him that I always had something to add in the end.

He said that opinions are always good, but from now on we will share our opinions when we will be alone in the shop. If so, he will contact the buyer, whether we decide to take the guitar to do the private job or take customer support.

He also allows me to plug and play the instruments whenever I want and I am not forgetting this. He admitted that overall my suggestions and thoughts are good, but he refuses to suggest people that have no clue and better trust the customer support. If they want so, they should do it this way.
He agrees with me that homejob can be done a lot faster and better than customer support, but it's their's money.

Summary: everything is in order now.

[Black Mariah]

Re: Arrogant prick in local GC

Originally posted by lerxstcat:

I replaced a pot on an import for example, and the new 500k pot was too large for the import hole. The guy wouldn't touch it because he was afraid of spiderwebbing the finish, so I had to enlarge it myself. It was a used PS-2 far beyond warranty, but let's say it's a new DK-2 and Immortal cracks the finish changing the pot. Jackson won't honor that, Immortal won't want to pay for it; the owner's fucked, right?

<font size="2" face="Verdana, Helvetica, sans-serif">Ah, you bring up an interesting thing here. No, Jackson wouldn't cover the finish repair. However, they most likely would cover things completely unrelated to that, like frets and hardware. It's rare that a guitar gets a straight across the board warranty revocation.

[Immortal]

Re: Arrogant prick in local GC

Originally posted by lerxstcat:
Eh, I don't think it's far off topic since it's one thing Immortal was arguing with the store guy about, and neither of us know what that guy's store policies or
relationship with their distributors are.
Some businesses look for reasons to not
deal with the warranty.

I replaced a pot on an import for example, and the new 500k pot was too large for the import hole. The guy wouldn't touch it because he was afraid of spiderwebbing the finish, so I had to enlarge it myself. It was a used PS-2 far beyond warranty, but let's say it's a new DK-2 and Immortal cracks the finish changing the pot. Jackson won't honor that, Immortal won't want to pay for it; the owner's fucked, right?

<font size="2" face="Verdana, Helvetica, sans-serif">The pot was in the Telecaster, which had chromed plate with pots, so I would not harm the finish.
The second thing is that I never do such radical procedures on the guitars if it's not mine. I haven't drilled any hole in any guitar yet. The only thing I did once was sandbrushing a bass guitar, which is mine.
If the pot is too small I will seek for another one that would fit in the guitar. If this couldn't help, I would go to the owner of the guitar, telling him what to do, give him instructions and let him drill for himself.

I do things just things which I can be fixed w/o prolems, even thought I screw it up. Pot can be thrown away if so, and I can buy a new one on my costs, but I never want to have the final word. I can mess up with tremolos and other things, because I know that I can set them back to desired level.
I am not a luthier but I can do several things by myself, really. And I only do things that I have done before on my guitar and stuff.

[lerxstcat]

Re: Arrogant prick in local GC

BM, I see your point too; I guess they'd apply the warranty to the specific issue, which makes sense.

Immortal, glad you cleared things up with the guy at the music store! Keep on good terms as you learn more frm working on your guitar; maybe you can talk yourself into part-time work there while you do your studies. A guy that can do setups, intonations and do minor repairs could really be of help to them, and you could make some extra money from it. Just show them that you can do this stuff and who knows? You probably need to show that your soldering skills have improved though, or that you have soldering gear more suited to guitar wiring than plumbing pipes!