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Ever wondered why some companies even have cusomer service representatives? Here's a brief chat discussion from my webhosting service:
[ QUOTE ]
tech: Hi
Jared: My guestbook refuses to work! The URL to place an entry is my front page, http://gwebs.websiteallies.com
Jared: And to view the guestbook, the URL is:
Jared: http://gwebs.websiteallies.com/cgi-s...s&user=jaredmg
tech: Please do post support ticket using the URL websiteallies.com/support.htm
Jared: I'm sorry, I don't understand.
tech: you can post your issue to the above given URL
Jared: And the point to the customer service chatting is...
tech: it take some time to solve your issue
Jared: I see. What exactly is the problem?
tech: Hope there might be some problem with the guestbook file and we will have to check it up more deeply
tech: which requires some more time
tech: Please do post and we will get back to you
Jared: Okay... Would there happen to be a message board for websitallies customers?
tech: you can install it for your domain if you want
Jared: No, the point was to talk to somebody else that may have had my same problem and see how they worked through it. Thanks for your time, I think I can work it out from here.
[/ QUOTE ]
My God in heaven. Before this I was disconnected twice. Don't you think that if there was a problem with the generic guestbook script that there would be a lot more people calling in? To hell with these guys, I'm just going to go pull one off of freescrips.com or something. The point here was to save a bit of time so that I didn't have to make it!
[img]/images/graemlins/rant.gif[/img]
Okay, I'm done.
[ QUOTE ]
tech: Hi
Jared: My guestbook refuses to work! The URL to place an entry is my front page, http://gwebs.websiteallies.com
Jared: And to view the guestbook, the URL is:
Jared: http://gwebs.websiteallies.com/cgi-s...s&user=jaredmg
tech: Please do post support ticket using the URL websiteallies.com/support.htm
Jared: I'm sorry, I don't understand.
tech: you can post your issue to the above given URL
Jared: And the point to the customer service chatting is...
tech: it take some time to solve your issue
Jared: I see. What exactly is the problem?
tech: Hope there might be some problem with the guestbook file and we will have to check it up more deeply
tech: which requires some more time
tech: Please do post and we will get back to you
Jared: Okay... Would there happen to be a message board for websitallies customers?
tech: you can install it for your domain if you want
Jared: No, the point was to talk to somebody else that may have had my same problem and see how they worked through it. Thanks for your time, I think I can work it out from here.
[/ QUOTE ]
My God in heaven. Before this I was disconnected twice. Don't you think that if there was a problem with the generic guestbook script that there would be a lot more people calling in? To hell with these guys, I'm just going to go pull one off of freescrips.com or something. The point here was to save a bit of time so that I didn't have to make it!
[img]/images/graemlins/rant.gif[/img]
Okay, I'm done.
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