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Luckily, its not a musical instrument this time.
We had a monitor that needed to be sent back to the manufacturer to be repaired and returned. Our office account is with UPS. Since I'm the most experienced with packing at the office I sat down with a ton of peanuts / packing supplies / other junk and went to town on the monitor. I made sure that it was in the middle of the box, carefully balanced so that it wouldn't bounce around and had a ton of padding on all the sides. On top of that I filled every inch of the box with peanuts after all of the factory supplied foam was used. I also taped the thing with a lot of packing tape (a full roll to be exact). When it was dropped off, we had the guy at the drop point verify that the packing job met up with our specs and he stamped a couple "Fragile" stickers on it.
So my boss got an e-mail from NEC saying that the item was damaged beyond repair during shipping and they sent us images!
Where'd all the peanuts go? Why is the box so torn up / damaged on the corners / sides? Just looks a little bit weird too! Kinda bent wrong
Hrm.. Something doesn't look right here! I love how the plastic is bulging out at the top.
The money shot. It reveals that the monitor was some how treated so poorly that the bottom of the monitor (Metal chasis) was dented in through the factory supplied foam that isolated the monitor in place! The plastic cracking, too! We guessed that probably the monitor was thrown into the back of a UPS truck, didn't quite make it and fell probably right down on the hard pavement. That or the mob seized the monitor and made it an offer that it refused..
UPS's check for the full cost of the monitor is in the mail already. [img]/images/graemlins/headbang.gif[/img]
We had a monitor that needed to be sent back to the manufacturer to be repaired and returned. Our office account is with UPS. Since I'm the most experienced with packing at the office I sat down with a ton of peanuts / packing supplies / other junk and went to town on the monitor. I made sure that it was in the middle of the box, carefully balanced so that it wouldn't bounce around and had a ton of padding on all the sides. On top of that I filled every inch of the box with peanuts after all of the factory supplied foam was used. I also taped the thing with a lot of packing tape (a full roll to be exact). When it was dropped off, we had the guy at the drop point verify that the packing job met up with our specs and he stamped a couple "Fragile" stickers on it.
So my boss got an e-mail from NEC saying that the item was damaged beyond repair during shipping and they sent us images!
Where'd all the peanuts go? Why is the box so torn up / damaged on the corners / sides? Just looks a little bit weird too! Kinda bent wrong
Hrm.. Something doesn't look right here! I love how the plastic is bulging out at the top.
The money shot. It reveals that the monitor was some how treated so poorly that the bottom of the monitor (Metal chasis) was dented in through the factory supplied foam that isolated the monitor in place! The plastic cracking, too! We guessed that probably the monitor was thrown into the back of a UPS truck, didn't quite make it and fell probably right down on the hard pavement. That or the mob seized the monitor and made it an offer that it refused..
UPS's check for the full cost of the monitor is in the mail already. [img]/images/graemlins/headbang.gif[/img]
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