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This morning I went to check my snipes and it said invalid E-bay password, the only other person that knows it is my Mother and she is out of town right now on business with no access to the internet as she had me take care of payments. I also got this E-mail but noit sure if its a bigger part of the some scam, is there a number or something I can call did this happen to anyone else.
C&P of E-mail.
Dear imrdjen ([email protected]),
It appears your account was accessed by an unauthorized third party and used to
send unsolicited emails to other community members, including email offers to
sell items outside of eBay. It does not appear that your account was used to
list or bid on any items. Additionally, the email address on your account may
have been tampered with, which is why you may not have received any emails about
this activity.
At this time we have taken several steps to secure your eBay account. Rest
assured that your credit card and banking information is safe on the eBay site.
This information is kept encrypted on a secure server and cannot be viewed by
anyone.
To regain control of your account, please complete the following:
1. Change the password on your personal EMAIL account to verify that it is
secure and cannot be accessed by anyone other than you.
2. Change the password on your eBay account. To do so, click the "Forgot your
password" link on the eBay sign-in page and change your password using the
instructions provided.
3. Follow the steps below to secure your account:
> Click on the "Security & Resolution Center" link found at the bottom of
most eBay pages.
> Click on the "eBay Account Protection" link in the "Online Security
Resources" box. This will take you to the help page titled "Securing Your
Account and Reporting Account Theft."
> Follow the instructions provided in "Securing Your Account".
As you take these steps, please be aware that you may need to repeat the
instructions provided above or use the "Back" button on your Web browser to
return to the "Securing Your Account" page.
We have provided some additional information below to explain how this may have
occurred.
Unsolicited or "spoofed" email messages
There have been a number of email messages recently sent to eBay members asking
them to click on links and provide their user ID and password. These unsolicited
or "spoofed" messages appear to come from eBay Support, but in fact do not. eBay
never requests sensitive information of this nature via email.
Any email sent to your registered eBay email address from eBay that affects your
account, or from another eBay member via eBay’s member-to-member communication
system, will now appear in the My Messages portion of your My eBay page. If you
receive a questionable email that asks you to click on a link and it is not in
My Messages, do not click the link or enter any information. Forward the email
to [email protected] and we will respond to you within minutes to tell you if it
was really from eBay. This also lets us take quick action on the fake website to
help protect other members.
To learn more about these fake or "spoof" eBay emails, visit the "Security
Center" link found at the bottom of most eBay pages followed by the "Stopping
spoof emails and Web sites" under "General Online Safety."
Password guessing
If you use a fairly simple or easy-to-guess password, it is possible that
someone could guess it after repeated attempts. For this reason, it is important
to use a password that consists of a combination of letters and numbers and is
not related to your user ID, name, or anything you buy or sell. It is also
important to use different passwords for the various online accounts you use
(email, PayPal, etc).
Computer viruses
There are a number of computer viruses in circulation that log and record
keystrokes. It is recommended that computer users keep their virus alert
software up-to-date and regularly check for operating system and web browser
updates. A firewall for high-speed internet users is also highly recommended.
Any inquiries regarding your password or other information about your account
can be sent to us by clicking "Help" on any eBay page and then selecting
"Contact Us."
If you are contacted with questions about the messages that were sent from your
account or other related issues, please refer those individuals to the web
address provided above.
Regards,
Customer Support (Trust and Safety Department)
eBay Inc
C&P of E-mail.
Dear imrdjen ([email protected]),
It appears your account was accessed by an unauthorized third party and used to
send unsolicited emails to other community members, including email offers to
sell items outside of eBay. It does not appear that your account was used to
list or bid on any items. Additionally, the email address on your account may
have been tampered with, which is why you may not have received any emails about
this activity.
At this time we have taken several steps to secure your eBay account. Rest
assured that your credit card and banking information is safe on the eBay site.
This information is kept encrypted on a secure server and cannot be viewed by
anyone.
To regain control of your account, please complete the following:
1. Change the password on your personal EMAIL account to verify that it is
secure and cannot be accessed by anyone other than you.
2. Change the password on your eBay account. To do so, click the "Forgot your
password" link on the eBay sign-in page and change your password using the
instructions provided.
3. Follow the steps below to secure your account:
> Click on the "Security & Resolution Center" link found at the bottom of
most eBay pages.
> Click on the "eBay Account Protection" link in the "Online Security
Resources" box. This will take you to the help page titled "Securing Your
Account and Reporting Account Theft."
> Follow the instructions provided in "Securing Your Account".
As you take these steps, please be aware that you may need to repeat the
instructions provided above or use the "Back" button on your Web browser to
return to the "Securing Your Account" page.
We have provided some additional information below to explain how this may have
occurred.
Unsolicited or "spoofed" email messages
There have been a number of email messages recently sent to eBay members asking
them to click on links and provide their user ID and password. These unsolicited
or "spoofed" messages appear to come from eBay Support, but in fact do not. eBay
never requests sensitive information of this nature via email.
Any email sent to your registered eBay email address from eBay that affects your
account, or from another eBay member via eBay’s member-to-member communication
system, will now appear in the My Messages portion of your My eBay page. If you
receive a questionable email that asks you to click on a link and it is not in
My Messages, do not click the link or enter any information. Forward the email
to [email protected] and we will respond to you within minutes to tell you if it
was really from eBay. This also lets us take quick action on the fake website to
help protect other members.
To learn more about these fake or "spoof" eBay emails, visit the "Security
Center" link found at the bottom of most eBay pages followed by the "Stopping
spoof emails and Web sites" under "General Online Safety."
Password guessing
If you use a fairly simple or easy-to-guess password, it is possible that
someone could guess it after repeated attempts. For this reason, it is important
to use a password that consists of a combination of letters and numbers and is
not related to your user ID, name, or anything you buy or sell. It is also
important to use different passwords for the various online accounts you use
(email, PayPal, etc).
Computer viruses
There are a number of computer viruses in circulation that log and record
keystrokes. It is recommended that computer users keep their virus alert
software up-to-date and regularly check for operating system and web browser
updates. A firewall for high-speed internet users is also highly recommended.
Any inquiries regarding your password or other information about your account
can be sent to us by clicking "Help" on any eBay page and then selecting
"Contact Us."
If you are contacted with questions about the messages that were sent from your
account or other related issues, please refer those individuals to the web
address provided above.
Regards,
Customer Support (Trust and Safety Department)
eBay Inc
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