I ran across this info on the Martin Forum and thought it might be of interest to you folks. I've not researched it so I can't vouch for it but I bookmarked it anyway.
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Shipping claims info
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Seems like that is mostly in dealing with how to take them to court but that is really the extreme. I recently had 2 claims that like clockwork got denied initially. You will hear all kinds of excuses like improper packaging and I always love the "We didn't see any damage". After talking with the insurance people they submitted it.
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