Verizon responded...
Verizon Wireless
West Area Supervisor, Executive Relations
Dear Mr. Vaccaro,
The Executive Relations Team responds to consumer issues that are brought to our executives' attention. I am in receipt of your email via PlanetFeedback.com regarding your data charges while roaming in Canada . Thank you for letting us know that we inadvertently incorrectly quoted a rate to you. We have issued a credit to your account of $71.79. In order to prevent any future inaccuracies, we are supplementing the reference material used by our representatives to better highlight that the Canadian roaming rate is .002 dollars-per-kilobyte, which is equal to .2 cents per kilobyte. We apologize for any inconvenience this may have caused you.
Sincerely,
Ana DiazSincerely,
Verizon Wireless
West Area Supervisor, Executive Relations
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