brief rant

[wilkinsi]

the customer has spoken to some dumbass in another department who told him to call us to replace his sky remote because it doesn't work the volume. (t***s). being the naive prick his is, he phones and gets to me. they've reprogrammed it several times without success. i RESOLVE that issue with the correct code. he's then bitching at me because i won't replace the remote as one button has worn out which isn't covered. arsehole doesn't get his way, so he insults me with shit like "why are you making this complicated", and "you are not trained to speak to customers". er, excuse me t***. i've been here 4 fucking years. by this point, i wanted to rip the pretentious t***'s head off. pissed off with this pig ignorant T*** (and his snotty daughter who had to recode the rcu for the dozy t***), i deliberately put him onto the supervisor - who in turn told me i was making it difficult and that i'm not dealing with the call in the correct tone? fuck off! listen to your OWN tone. i am so sick of spoilt brats and hypocrites. so i'm expected to stick to policy and procedure whilst keeping the customer happy? this is utter bollocks.

[Newc]

Yes. Answer politely and calmly, and when he starts whining move your arm up and down like you're stroking a long penis. While the customer can't see you, at least you get a remark in without listening to the supervisor whine about company policy.

Or do like Gibson Customer Service does: say "Your insults toward me are against the policy of this company - CLICK!"

[wilkinsi]

i wanted to release that call but the supervisor was sat nearby listening to me. shame the moron wasn't actually plugged in listening to what the customer was saying. when he took over the call, he was just as arguementative with the customer as i was. he then took over another advisor's call and acted the bloody same! so it's a rule for one and a rule for another. people just want an easy life and stamp their feet like spoilt brats when they can't have their way. i've released calls before and it's come back to me. i think next time i'll just transfer it back to sky who gave him the stupid wrong info in the first place. i'm surrounded by morons. let them clean their own mess.

[wilkinsi]

just got bollocked for hanging up on an abusive customer who wasn't with us, was complaining about someone who's nothing to do with us, and expected me to wipe his arse for him as though we're Direct Enquiries. yay!

[fett]

Have you been looking for another job? If not, I would start now. It's obvious you know more than they do and you let it show. I spent my whole working years either on the phone or in person with customers. You need to get a job that has a start and finish and out the door. Getting pissed off and showing it to the customer or the boss will get you nothing but fired.

[VoiceX3]

Dude customer service jobs suck.....basically because customers are demanding and stupid....lol

[wilkinsi]

y'know i'm laughing now because i've been in this job 4 years+ and it pays more than my previous technical position.

[fett]

Dude customer service jobs suck.....basically because customers are demanding and stupid....lol

I was a "Customer Service" guy at Charles Schwab. As in stockbroker. And lots of other brokers. Jillions of dollars went through me. I did a good job, but got reamed for giving "Advice". But, I gave good phone. Either you have it or you don't. And, based on the rants, I would look somewhere else if I were he.

[fett]

y'know i'm laughing now because i've been in this job 4 years+ and it pays more than my previous technical position.

Then stop whining. Get one of these. http://www.branders.com/s/Promotiona...ll,-60821.html

[Rich#6]

Aren't you the one that is too skinny and has had an ulcer? I now can see why. Either relax and kiss ass or run like hell.
I am glad I don't have to deal with the public too often. When I did it was in credit/recievables for a hotel , so I needed to be an asshole. Now I can't get out of that mode when I deal with outside people. Useless your the boss you have to take it. I am so glad i am a CFO.

[fett]

Aren't you the one that is too skinny and has had an ulcer? I now can see why. Either relax and kiss ass or run like hell.
I am glad I don't have to deal with the public too often. When I did it was in credit/recievables for a hotel , so I needed to be an asshole. Now I can't get out of that mode when I deal with outside people. Useless your the boss you have to take it. I am so glad i am a CFO.

You mean him, not fett.

[Child Of Norther]

Dude, i work for Norwich union here in perth.


I could tell you stories about stupidity till the cows come home.

Hahahaha


Really. I have shit that will shock and astound you.

[fett]

You can't be "Service Oriented" and consider the customer "Stupid" and let it show. What's not to get?

[wilkinsi]

being service orientated is not a problem. listening to terry fuckwits bitch about someone behind their backs who expect me to wipe their arses for them and then insult me or falsely accuse me is. i guess my problem is i don't know how to kiss ass? i'm considering anti-depressants. staff won't steal those.

[lerxstcat]

The problem is that customers take "The customer's always right" as Gospel instead of as a guideline. They take out the frustrations of their daily lives on the CSRs and they know if they can get YOU to crack and snap at them, they can often get an undeserved concession out of your supervisor.

I used to love killing assholes with kindness when they tried that shit on me! The nastier they'd get, the calmer I'd get.