brief rant

[dg]

Try this next time:

http://www.youtube.com/watch?v=oDGhsVtspTQ

[Razor]

Customer service 101...I should know, I've been a service department manager for 10 years now. Don't tell the customer what you CAN'T do, tell them what you CAN do. Either that, or transfer them to a different department that doesn't have a clue they're about to get thrown under the bus.

[AK47]

Just give the customer his damn replacement product.
I approved every request that came through me, its not like I was saving myself money and the company was not kicking back any money I saved them.
Put yourself in the customers shoes its sounds like someone has a low position of power and they use it to the fullest to me.

If I could not replace the product I would let the customer know that I dont have the authority, so they would not yell at me either never got my panties in a wad over it.

[Rich#6]

quote]You mean him, not fett. [/quote]yes fett not you. Your biggest stress is the snow on the roof.

i'm considering anti-depressants. staff won't steal those

the rest of the staff is probably already on some!

[wilkinsi]

no, they're on dope!