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Ok, I bought these stylus' for my xv6600: http://cgi.ebay.com/ws/eBayISAPI.dll...ME:X:RTQ:US:11
They get here today, and theyre totally the wrong ones. Not even close to the ones for the phone, I think the ones they sent me are for a Cleo. So I email them and get a quick response asking whats wrong... I reply explaining it to them, and get this: "There must have been a mix up. Attached is an RMEA form. Please fill it out and return it with the item."
Ok, no problem. I reply once more asking how Ill get a refund on return shipping. They respond "The shipping and handling can not be refunded. Sorry for the inconvience."
My response to that was: "So because your company admittedly made an error, I have to PAY to send the item back to get the correct one I originally purchased and completely paid for? Im sorry but that is unacceptable. I held up my part of the buyer agreement, I sent immediate payment and paid for shipping for the merchandise listed. That merchandise delivered was not as advertised. As far as eBay, PayPal, and my self is concerned, the transaction is complete on my end.
Up until this point, this has been a very pleasant transaction with super fast shipping and very responsive communication. I would hate to leave negative feedback and file a claim with PayPal, but if this situation is not properly rectified, I will be forced to do so."
Am I wrong here? I totally dont think I am. Now yeah, I know its a low $$$ sale, but thats not the point at all. I paid for an item, they sent the wrong one, and now I have to put out more money to get the right one? I dont think so. Im awaiting their response now... well see what they say, Im keeping it very professional either way and will follow the proper procedures.
They get here today, and theyre totally the wrong ones. Not even close to the ones for the phone, I think the ones they sent me are for a Cleo. So I email them and get a quick response asking whats wrong... I reply explaining it to them, and get this: "There must have been a mix up. Attached is an RMEA form. Please fill it out and return it with the item."
Ok, no problem. I reply once more asking how Ill get a refund on return shipping. They respond "The shipping and handling can not be refunded. Sorry for the inconvience."
My response to that was: "So because your company admittedly made an error, I have to PAY to send the item back to get the correct one I originally purchased and completely paid for? Im sorry but that is unacceptable. I held up my part of the buyer agreement, I sent immediate payment and paid for shipping for the merchandise listed. That merchandise delivered was not as advertised. As far as eBay, PayPal, and my self is concerned, the transaction is complete on my end.
Up until this point, this has been a very pleasant transaction with super fast shipping and very responsive communication. I would hate to leave negative feedback and file a claim with PayPal, but if this situation is not properly rectified, I will be forced to do so."
Am I wrong here? I totally dont think I am. Now yeah, I know its a low $$$ sale, but thats not the point at all. I paid for an item, they sent the wrong one, and now I have to put out more money to get the right one? I dont think so. Im awaiting their response now... well see what they say, Im keeping it very professional either way and will follow the proper procedures.
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