If this is your first visit, be sure to
check out the FAQ by clicking the
link above. You may have to register
before you can post: click the register link above to proceed. To start viewing messages,
select the forum that you want to visit from the selection below.
Announcement
Collapse
No announcement yet.
No sheet...I got banned from American Musical Supply!
I can see them sending out the wrong item more than once. Some people don't have the cognitive skills to realize that if model number A is 55512M that it would be different than model number B which is 55512R. The shipping department where I work regularly send out the wrong stuff because they were a digit off on the model number. That aside the error is shipping in no way grants you the right to be an ass. We have requested customers go elsewhere to make their purchases even when we have made errors in shipping. We made that request after they became totally unreasonable asses. So your story though very one sided still sounds very familiar.
Exactly. AMS and MF will bend over backwards to make something right if you approach them courteously, while taking no bullshit at the same time.
But if you call them up cussing and spitting, well, they don't have to take gratuitous abuse from you even though they made a mistake. When you do that, you give them a VALID reason to refund your money and tell you to take it elsewhere.
Thing is, if you don't learn the right lesson from that, you will soon run out of places who'll take your business. Because they ALL make mistakes, but they also will all only take so much shit from an irate customer.
Comment