I got caught "headsetting" by a "team leader" weeks ago, may have even been longer. I wish it did mean smacking someone with my headset, because I would be so tempted to make him fucking eat it. The chav-like quote he's using actually means bouncing calls, or "call avoidance" in the letter. The CCM doesn't talk like that. My "team leader" (notice how i'm using inverted commas to illustrate just how chav-like these arseholes are, and that they can't even do their own jobs properly) obviously wrote that. Its over ONE call I tried to bounce and wound up taking it anyway.
So monday, the chav is bringing me before the CCM. I can tell the place is obviously under financial pressure, having axed overtime and brought in this ADP bollox, making disciplinaries even more attractive as a method to weasel their way out of giving people a payrise coming up to June/July. Apparently, I'm expected to "think about what I want to say", implying they're just gonna do wtf they intend to anyway. Time to visit the job centre and wade through the scum of non-job seeking scum.
So monday, the chav is bringing me before the CCM. I can tell the place is obviously under financial pressure, having axed overtime and brought in this ADP bollox, making disciplinaries even more attractive as a method to weasel their way out of giving people a payrise coming up to June/July. Apparently, I'm expected to "think about what I want to say", implying they're just gonna do wtf they intend to anyway. Time to visit the job centre and wade through the scum of non-job seeking scum.
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